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Dell 922 All-in-one software errors
I have a dell 922 all in one, and am having problems with the software that lets me check the ink levels, as well as set up how I want my pictures to print (print preferences, where I choose what size paper, etc).
The drivers themselves ARE the most up-to-date, but it is the other software that I need to reinstall. I cannot reinstall it off the cd because I have a newer version of the driver on the computer already.
I want to be able to get into check on my ink levels (it doesn't show them any more while I am printing), and I would like to be able to get into my printing preferences to specifically choose 4x6" photo paper for example.
My documents do print, but i would like to be able to use this software. How can I re-install that software?
I cannot find it on the dell site. And again, I cannot get it off the cd that came with my computer. Uninstalling it all and trying to re-install from the cd did not work. That is what led me to downloading the driver to be able to print.
Thanks,
Gerald
PudgyOne
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Posted June 25th, 2009 17:00
Gerald,
If you allowed Microsoft to update your drivers, this will happen. Try re-installing the printer this way and then tell me what happens.
Please make sure you have all Windows Updates, especially .net framework, (needed to run many applications) and the latest Java.
Disconnect your printer. Download and run this patch (a MUST with Vista machines) to completely remove the printer from your computer. Run the patch until it prompts you to restart your computer.
Restart your computer.
Download the proper drivers
XP Drivers
Vista 32-bit Drivers
Vista 64-bit Drivers
All other drivers
Install the proper drivers. You'll be prompted when to connect your printer.
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Scanning
Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.
Scanning wirelessly, use the scan buttons on the printer.
Let me know what happens.
Rick