pamsca,

Depending on the location if the printer, if it's near a heat vent and the cartridge got dried up, it possible the cartridge will not work. It also could be possible the cartridge got a bad sensor in it. Try this below and let me know what happens.

If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

Power on the printer. 

Open the printer(with the power on) and take out the Dell Series 7 black cartridge and then reseat it. I would then take out the color Dell Series 7 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

Any error messages?

black cartridge = black side(left side)          color cartridge = color side(right side)

photo cartridge = black side(left side)          color cartridge = color side(right side)

Dell Series 7 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 7 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible that you got a Dell Series 7 ink cartridge with a bad sensor. Take it back to the place of purchase for a refund or replacement.

Rick

Hi, thanks for the quick reply.  I had done everything you suggested, but it still gives me the same error message.  Should I just order a new ink cartridge and send the old one back?  Otherwise, do you know where I can get a list of repair places - I live in Canada.  Thanks :)

pamsca,

I would try another Dell Series 7 ink cartridge. If you don't want to wait, try Walmart or Staples,

Rick

I didn't know that there were different Series 7 cartridges when I ordered it directly from Dell.  This one says PIN CH883 under the Series 7 wording.  I'll check with Walmart or Staples tomorrow.  I didn't know they carried them at those stores, so I will try them.  What Series 7 cartridge should I look for?  thanks

pamsca,

It's simple. Look for Dell Series 7 cartridges. It has to say Dell Series 7.

Rick

Thanks, that's what I thought.  I checked with Staples, but they carry every series but 7.  I'll order it online again and see if that fixes the problem.  Thanks for your help.

pamsca,

Keep me posted. I'm almost certain that is your problem.

Take care,

Rick

Hi, I'm a bit confused.  I was on the Dell site and looked up two different ways to order the cartridge.  If I search for 968 all in one printers, I get this page with some cartridges:

http://search.dell.com/results.aspx?s=dhs&c=ca&l=en&cs=cadhs1&k=968+all+in+one+cartridges&cat=snp&x=7&y=10

If I search for series 7, I get this page:

http://search.dell.com/results.aspx?s=dhs&c=ca&l=en&cs=cadhs1&k=series+7+ink+cartridges&cat=snp&x=5&y=4

and I certainly don't want to order two of each and I don't need a photo cartridge.  Last time I ordered, it was through the search for 968, do you think that could have been the problem and that I should have ordered the series 7 directly?  What would be the difference?  Sorry for so many questions.

pamsca,

And if you're like me, you'll have this way to find them

Dell - Replacement Spare Parts & Upgrades then I click on your printer and get THIS, it also looks like the 966 and 968 printers use the same Dell Series 7 ink cartridges.

Rick

They're all right. Pick the one that's the cheapest! :emotion-5:

Just realized that link was ordering in USA, so will have to find the same thing for Canada.  :)