UNSOLVED

amolsasanian

updated

17 years ago

0

61916

September 30th, 2009 18:00

Dell MFP 1815dn - Internal Error while "System Initializing"

Hi all,

I turned on the printer and realized that the system did not initialize and the LED panel states that there is an "internal error" with another alert: "BB_DataMgr.C 487T"  Any ideas of how to resolve this issue?

Sincerely,


A.

  • llynster

    2 Intern

    •

    1700 Posts

    1379

    0

    Posted October 1st, 2009 07:00

    You'll need to replace the controller module, p/n TG817. You should be able to order from Dell spare parts..... sorry, I don't have the phone number.

  • 1379

    0

    Posted December 14th, 2009 16:00

    Try this:

    • Turn off the printer.
    • At the left side of the printer is a door. Open it sliding it to the rear and then pulling it to the left and down.
    • Carefuly remove the memory module.
    • Turn on the printer and check if the problem is solved.
    • If so, turn off the printer again, reinsert the memory module, and turn it on again.
    • It may be solved.

    Dell technical support says it may be a random error that is solved this way, or it may be a warning that something more serious is about to fail, and they urge you to buy a guarantee extension.

    I hope this is useful for you.

  • b4ldassar

    1 Message

    1379

    0

    Posted November 15th, 2012 03:00

    you are solved the problem?