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CarolynKay
1 Message
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9113
May 23rd, 2013 13:00
document stuck in queue
I have a 2 page document that won't go away. Every time I try to print something, this document prints. I have been unable to delete it from the queue and am unable to print whatever document I actu ally want. The printer stops printing after it puts out 4 pages of old stuff. Help!
Dell - Harish M
1301 Posts
973
0
Posted May 23rd, 2013 14:00
Hi CarolynKay,
What is the operating system/Printer Model?
Try the below steps and let us know if it works.
Start > Run then type services.msc > OK > Open the services and look for Print Spooler > Right click the Print Spooler > Properties > Click on Recovery tab and change all 3 drop-down boxes to Restart The Services
Also refer to the below link.
en.community.dell.com/.../18.delete-print-jobs.aspx