Solved!
Go to SolutionS
seniorpgatour
6 Posts
0
13890
July 15th, 2013 08:00
Error Code / 2753
My HP printer will not install on my dell computer, Vista Windows edition,32 bit
DELL-Allan D
6 Operator
•
2572 Posts
3088
0
Posted July 15th, 2013 08:00
Hello SeniorPgatour,
Please try the suggestions mentioned in the following article and check how it goes:
Hope this helps!
You should contact HP for this. Most likely answer is that the drivers are not Vista compatible.
J6480 Error Code 2753 - Fatal Error MSI.dot4wrp
HP Support, Drivers, Contact and Help Forums HP ® Support
DELL-Allan D
6 Operator
•
2572 Posts
3088
0
Posted July 17th, 2013 10:00
Hello SeniorPgatour,
I am glad that the issue is resolved. I appreciate all your efforts in fixing the problem. I would also like to thank you for your co-operation with us and sharing the resolution steps with us which would help other users facing the same problem.
seniorpgatour
6 Posts
3088
1
Posted July 16th, 2013 18:00
HP had no answer, but a guy on the microsoft network did, It was the Pml Driver/ Net Driver, and the files "HPZipm12.dll" and"HPZinw12.dll" that had to be removed.The Drivers had to be shut off first to remove the files next.