I have the A960 and until today, it scanned well.  I just had to press + key until I saw program I wanted to use and  press Select, then either color or black to start.

Yesterday, I upgraded to Acrobat 7.0 and now AIO 960 will not scan.  It still faxes, copies and prints.  I did go in and change setting for Acrobat 7, instead of 6.  Help!

I usually used the scan button on the A960, but I have also tried using the scan now within the software, at Dell All In One Center.  Have any of you with scan problems tried that?  Today, I uninstalled, reinstalled and downloaded new software, to no avail.  The Dell techie in India says to reload my OS as the software is corrupted.  However, tonight I installed driver on my laptop and tried to use scanner but it still will not work.  Since my laptop is not used on internet, it would not have anything on it to corrupt the computer like techie was suggesting happened.  I still have hopes of making it work, but they are not very high.

For those others who have posted here, did your scanner ever work?  Mine did, and very nicely.  I used it until yesterday, it just would not work today, even after a system restore.