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drivesmeupawall

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7 months ago

D

drivesmeupawall

1 Rookie

68 Posts

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338

January 30th, 2026 20:06

Dell command update client management service

Hi, I have a problem and I know how to solve it. But I do wish this weren't a problem to begin with. When I set up any Dell laptop using SupportAssist OS Recovery to wipe the drive and reinstall Windows 11, it helpfully installs a bunch of supportassist software and Dell Command Update. When I uninstall the SupportAssist software (there are 3, SupportAssist OS recovery, Dell Support Assist and Dell Support Assist they uninstall the server "Dell client management" from the PC. The problem is - Dell Command Update STILL NEEDS TO USE the service "Dell Client Management", so DCU is broken.

I think the fix is that DCU needs to install it's own Windows service, separate from any service the SupportAssist tools need to use. But I can't make this fix happen, it's something Dell needs to work on.

The fix is to completely uninstall and reinstall DCU. But that's a pain, since it was already installed and working prior to me removing the other SupportAssist software.

Dell, please consider separating the service for DCU from the service for SupportAssist.

Thanks!

(edited)