kenug,

You must call into Support, 800-624-9896. Explain that you need an L2 technician to run the Password Reset Utility. They will verify you are the owner of the projector.

Chris, thank you for your message. I have contacted them but my service tag doesn't exist in the US database as the projector was procured outside the US. I have been asked to fill a Tag Transfer Form to transfer my tag to the US and be attended to. I have done that and awaiting their response. Thanks again.

Hi Chris,

following my last post. I filled in the Tag transfer form and the Tag Team got back to me saying that the records show that the Projector was purchased through a local distributor and that I need to contact them for assistance and that the US technical support does not assist for items not physically in the US.

My problem is that before I started all this, the local distributor wasn't able to address the problem.

Please advise me what I should do next.

Thank you,

Regards,

Ken

Hi Ken

Greg