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Go to SolutionReceiving error when upgrading to RM 5.2
Hello Aran and all:
Well, we bought RM 5.2, and I received the software today. I used my LACs to generate my licenses, and as per the release notes, I downloaded Solutions Enabler 6.5.3 (they said I needed 6.5.2.5, but only saw 6.5.2 or 6.5.3 for my OS, so I downloaded the 6.5.3 version). I ran the solutions enabler 6.5.3 install, then tried running the RM 5.2 setup. I get past the first 2 messages (first message indicates an earlier version of RM was detected, and this version would be upgraded; second message refered to needing .Net framework 2.0 to run the config checker at the end, but I can continue with setup for now). The next box I get is an error that reads:
"Unhandled Exception"
Error # 0x80004005
Description: Unspecified Error
Setup will now Terminate [OK]
Upon hitting OK, the screen closes, and install quits. Any suggestions before I open a SR with EMC?
As always, Thank You!
Jon
Well, we bought RM 5.2, and I received the software today. I used my LACs to generate my licenses, and as per the release notes, I downloaded Solutions Enabler 6.5.3 (they said I needed 6.5.2.5, but only saw 6.5.2 or 6.5.3 for my OS, so I downloaded the 6.5.3 version). I ran the solutions enabler 6.5.3 install, then tried running the RM 5.2 setup. I get past the first 2 messages (first message indicates an earlier version of RM was detected, and this version would be upgraded; second message refered to needing .Net framework 2.0 to run the config checker at the end, but I can continue with setup for now). The next box I get is an error that reads:
"Unhandled Exception"
Error # 0x80004005
Description: Unspecified Error
Setup will now Terminate [OK]
Upon hitting OK, the screen closes, and install quits. Any suggestions before I open a SR with EMC?
As always, Thank You!
Jon
- Jon,
I don't know if having a later than supported version of SE will cause the installer to fail, but I recommend you install 6.5.2.5 and try again. For RM you download SE from the RM downloads page. That is the only place you will find the odd versions of SE supported by RM. I wish RM supported the standard releases available from the SE download section.
Try that and see what happens.
Aran - Thank You both Aran and Charlie. Problem I'm having is even finding an RM download section. The release notes for RM 5.2 say what you both told me to do "download SE from RM download area of Powerlink." Seeing I didn't see a downloads section for RM, I went to the SE download section. I contacted EMC just 5 minutes ago and asked that they "grant me the necessary access to view the RM downloads section." I don't think this is anything that I'll have to pay for (I hope not at least). So, once support gets back to me, I'll hopefully be able to see the RM download section. Right now, for the letter "R" in downloads, I see RepliStor, ReportXtender and ResourcePak Base, but no Replication Manager.
- Thanks again Aran for all your help. I'm going to mark this as "answered" and credit your points, especially seeing how the release notes said to download SE 6.5.2.5 from the RM downloads. I grabbed the wrong SE, and believe this is why setup bombed. Once I obtain proper SE, if I have issues, I'll revisit this forum. However, for now I have been greatly helped. Thanks Aran and Charlie!
Jon - Hi Aran,
Well, unfortuntaley I did get this same error again this morning. This came after I downloaded and installed SE 6.5.2.5 hotfix for x86 systems (from the RM download area after having my powerlink credentials updates so I could see that software) and installed the .NET 2.0 framework. I was thinking I may have to uninstall RM v 4.0, but was hoping I didn't have to. All of my nightly snap jobs will have to be recreated (which is fine) but what if I go through the hassle of uninstalling 4.0 and I still get the error? Then I'll have shot myself in the foot needlessly. Regardless, I am going to open a call with EMC support, and if I solve the issue on my owm, I will simply close the call.
Thanks Aran,
Jon - OK...I did end up having to uninstall RM v 4.0 to successfully install RM 5.2. Now, the issue I'm having is adding the storage array within RM 5.2. It sees the serial number of my CX4-120, and when I get prompted to enter a user name and password for my array, it fails with "026084 error Storage Services operation processShowStorage failed with an error as follows: Storage Services has terminated with an error." The 2nd error is: 001018 ERROR: Validation for APM00012345678 failed. Please check credentials and connectivity.
I used the same userID and password as I did when installing RM 5.2 server, when asked to supply an account to be used for scheduling. Also, in the field where I enter username and password, it lists the correct IP for SPA and SPB. Anything you can tell me is greatly appreciated.
-Jon
Message was edited by:
KCSPam - Wow...how didn't I know that?? I use Navi all the time, and have discovered iSCSI NAS devices and used those credentials. I guess sometimes one just over thinks things, making it more difficult than it has to be.
Very helpful James, as my storage device was "successfully discovered" once I supplied Navi username and password.
Thanks You very much!
Jon
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Posted March 18th, 2009 08:00
Aran