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Timeout issues when accessing the web portal - Emailxtender
Our legal staff complains frequently that they experience timeouts when performing searches of our journal mailbox. We've encountered the same issue when testing. I've gone into the Web Site properties of IIS running on the Emailxtender Server, and increased the connection limits time for almost 2 hours (6,000 seconds). Apparently this hasn't made a difference. Is there something we're missing here? Thanks
From Powerlink, you should see on the main page a link to "chat" or you can follow these menus :
Home > Support > Request Support > Live Chat
Regards
Stephane
sdesrosi1
70 Posts
409
0
Posted July 30th, 2010 11:00
Good Afternoon,
The timeout you are seeing is it while running a Search using the Web Based client or the Native Client ?
If it is with the Web Base I would contact us (Support) and we can provide you with the correct Registry key to change.
Because it is a registry key we tipically don't post these in the Forums as caution has to be taken when modifying Registry Keys.
The fastest way for you to reach Support would be via our New Chat feature. Here is the URL :
http://powerlink.emc.com/km/appmanager/km/secureDesktop?_nfpb=true&_pageLabel=eServLiveChatPg&internalId=0b014066802e93fd&_irrt=true&rnavid=null
Regards
Stephane