Hello,

Are you talking about User Cache or Offline Access ? Please use Offline access if you are not use it already. User cache/Offline Access client do not talk to EX server directly. It talks to front end server first which works as a proxy. While installing Offline access you only provide User Cache server addresses.

Which Admin Guide are you referring to and what page number?

Thanks,

Rajan

Raj,

I did some more checking and I see that all users were given the newer source one client, to interact with Outlook 2007.  So each client by default is looking to talk to a SourceOne server, not the UserCache.  When I change a few clients to user cache, the test succeeds and they begin downloading cache correctly.

So I can either Upgrade to Source One or manually set 900 clients to User cache.

Hi There,

SourceOne offline Access for EmailXtender is compatible with UserCache server. Please read the documentation to get better understanding.

While you are on EmailXtender you need to talk to User Cache server to get to EX server.

Thanks,

Rajan

Did you try changing the configuration via GPO?