UNSOLVED
SA, not updating or installing
Can anyone assist. Supportassist said there were updates which it would install. After 5 1/2 hours of saying it was downloading/installing it still said the same. Have tried deleting and reinstalling but it says it's already installed or it is downloading the files but never completes. It doesn't appear as an installed app anywhere I can see.
- Thanks for that. I actually have this problem on both a desktop and laptop both running Windows 10. I managed to uninstall Supportassist on the laptop and reinstalled what it said was the latest version however this is 3.0.90 as opposed to 3.1.0 and the hardware scan fails. I can't uninstall on the desktop because Control Panel or settings doesn't show it installed. Interesting to hear what support have to say.
traubenhain
19 Posts
9596
0
Posted April 10th, 2019 05:00
ok howdy .i use for finding programs, uninstalling : glary utilities... https://www.glarysoft.com/ --- foolproof ---- install and click on the garbage can icon on the surface ....there you will surely find the support assist ....the customer support said that is a problem what many have, we should wait for the next dell update , then the problem should be solved - cause is unclear .... hahaha brilliant or what?best regards hucki
Translated with www.DeepL.com/Translator
traubenhain
19 Posts
8732
0
Posted April 10th, 2019 06:00
ok howdy .alternative method: support assist uninstall at win 10 :click in the lower right corner of the monitor , all settings, apps , apps and features , scrolldown ( til sticky n.) to support assist click , click on advanced options , click and there you will find UNinstall , repair and reset as well- it seems not possible just using the old version ,is it? ... .. best regards hucki
traubenhain
19 Posts
9595
1
Posted April 10th, 2019 06:00
ok howdy .alternative method: support assist uninstall at win 10 :click in the lower right corner of the monitor , all settings, apps , apps and features , scrolldown ( til sticky n.) to support assist click , click on advanced options , click and there you will find UNinstall ... promised ... best regards huckitraubenhain
19 Posts
9564
0
Posted April 10th, 2019 08:00
and it works .... ? supp assist doing fine ?- Thanks. I had actually gone a different way to the same thing. I have settings in my taskbar. Click on that and select APPs and then proceed as you say. I have found supportassist this way where I didn't previously but perhaps I was looking for Dell Supportassist instead of supportassist.
traubenhain
19 Posts
9566
0
Posted April 10th, 2019 08:00
i uninstalled both dell supp assist and suppotassist and used the link above for installing, 20 blue powershell windows popped up , installation successful but updating process , a few minutes AGAIN HAHAHA
traubenhain
19 Posts
9630
0
Posted April 9th, 2019 15:00
very good day, relax .have the same luxury problem - fresh download of the support didn't bring anything, the following update doesn't work, or you let it go .but that only works by uninstalling and reinstalling but not updating afterwards....
....from minutes to hours. I'll contact customer support tomorrow. They'll even call me back... good luck to you!