Solved!
Go to SolutionSA, update BIOS problem
Last night, after I ran Support assist, I clicked on Update to get updated BIOS software. The "Installing" message stayed on for an hour with no indication of progress. I became impatient and clicked Cancel, at which time I got the notice "Updating BIOS, Please Do Not Turn Power Off".
Within a minute or so, an "Update Successful - Restart?" message came up. I clicked Yes and all works okay.
I have no idea how long I waited unnecessarily. What is needed is a progress bar or some way to tell the user when the update has been downloaded and is ready to install.
Appears that the BIOS Update Box, after the BIOS downloads and you click install, hides behind the Suppler Assist Program box. If it is moved out of the way, you can continue to have it install. However, I agree with the above in that the Support Assist program should show the progress of the download as well as inform you that it is ready to continue the installation.
Jesse L (retired)
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Posted July 31st, 2018 08:00
Billy441,
Thanks for the Feedback. I will forward your request to the dev team.
Jesse L (retired)
DELL-Nikhil K
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Posted August 5th, 2018 20:00
Hi PTNS,
I'm from SupportAssist team and for fixing this issue can you share your system service tag so i can inform backend team to look into this issue.
Thanks
DELL-Nikhil K
I had the reverse happening, which is way worse.
The update assistant downloaded the bios update. The Install button became available, so I clicked it. It appeared nothing happened. After a moment the Install button became a Restart button. I clicked on Restart (assuming the Bios update would happen after restarting) which closed the Assist window.
Now appeared the bios flash program message, stating it is advised to close all other programs so they won't interfere with the flashing. So I closed all other programs and clicked on "start flash". After a second the flash program loaded and started flashing (to be clear, this all happened in Windows) and after 5 seconds the "Restarting Windows" screen appears. (I guess the restart action was activated when I clicked on "Restart" in the Dell Assistant and it just took a long time to progress)
Now this screen does not seem to make any progress, after 30 minutes I closed my laptop by holding down the power button.
Starting up the system again nothing happens. Only a black screen, keyboard backlight works, cooling fans test drive, etc, but nothing. I feel like the Dell Assistant bricked my laptop. This is pretty horrible, in any and all cases I would think the Bios Flash program should block Windows from restarting, or not start flashing when Windows is already doing a restart action.
Any ideas on how to recover from this?
Jesse L (retired)
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Posted June 20th, 2019 06:00
Toughyear,
You should not cancel a bios update if it is in the process of updating.
Click my name and private message me the pc service tag number as well as your registered name, email address, and phone number.
Jesse L (retired)