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Dell Management Console Config Failed
Hi,
I am trying to install the dell management console software. During the initial installation I get an error message about a fatal error - check the logs. If I try a repair on the Symantec Management Platform it seems to go through it and at the end simply says Configuration Failed.
When I look in the logs I am getting lots of error messages similar to:
Description: [w3wp.exe:/LM/W3SVC/1/Root/Altiris/NS/Agent-4-128842584885185577] MMF Registration failed as the security context is not ready, this address will not join the group yet.
and
Unable to retrieve the list of registered mmfs as the security context is not ready.
If I try and connect to the web service (http://servername.domain.) it simply says website is under construction. I also can't start the altiris console.
Any help is much appreciated.
Thanks
Graham
mosesacosta
4 Posts
812
0
Posted April 22nd, 2009 14:00
I'm also getting the same error on a 2950III...has anyone found a solution?
Not as yet. I've have also now tried to install it all on a 2950III and again it wont install. Still saying configuration failed. It also wont uninstall either. I end up having to re-install the OS each time.
I am going to ring Dell Enterprise Support and see if they have any answers.
I am having the same issue also. Like those before me I have re-installed the OS and installed the DMC to both a SQL cluster and a local SQL database. On all occasions the w3wp.exe process causes memory leaks and high CPU usage. When I googled this it appears to be caused by badly written ASP pages. I have also run procmon.exe (sysinternals process monitor) and it makes lots of calls to alteris locations within teh registry.
I raised this with our Dell account manager who is escalating it for me. I'll keep you posted.
Thanks for the response. It'll be interesting to see what they come back with.
I rang gold support yesterday and today I had a response in the form of a webex session. The engineer had a play on the server, saw it failing for himself, uninstalled everything and tried again. Still the same problem. He is suggesting they have seen this problem when IIS is installed after .net 3.5 although I thought I had done it the other way round but I cant be sure.
They have requested a rebuild of the server in the following order. Install w2k3, install IIS & ASP, install SP2, install any outstanding windows updates, join it to the domain and then take a system state backup. They will then webex again on monday to perform the install themselves from scratch with a clean server installed in their preferred order.
I'll keep this thread updated as to the progress they make.
DELL-Rob C
4 Apprentice
•
2843 Posts
814
0
Posted May 4th, 2009 12:00
After rebuilding the server as requested, the install, carried out by a Dell Software Support Analyst, still failed.
It has now been escalated to IPS (International Product Support) in USA.
Hi gburgess,
Can you confirm the following:
1. Your user id that you are installing with and entering in the install screen has full local admin rights on the box (including permissions to restart web services?) Some companies have security policies that shut down certain things on an OS.
2. Does your IIS installation already have a "default" web site assigned?
Thanks,
Rob
p.s. you may also want to use this forum: http://en.community.dell.com/groups/dell_management_console/forum/default.aspx
Hi,
I have tried to install it using domain admin account and local admin both on fresh OS builds. There are no policies stopping the domain admin account from restarting web services.
As the OS is a fresh install IIS is out the box with no changes made to it from the default install.
Thanks.
julien.lanni
5 Posts
812
0
Posted April 16th, 2009 06:00
Hi,
Are you trying to install it on virtual machine ? got same issue on VM and installation on VM isn't supported....