When i click the start menu and click documents or my computer or control panel...etc
the system hangs. and after some time the below mentioned info appears
" dr. watson postmortem debugger has encountered a problem and needs to close....."
can anyone help me please.. ive tried windows updates, anti spyware and also system configuration to clear any bugs...but nothing has resolved this problem.
Click "My Computer", then "C:\" and then on "Program Files".
In the menu bar, "File"->"New"->"Folder".
That will create a folder named "New Folder", which you can rename to "HJT" or "HijackThis".
Now you have "C:\Program Files\HijackThis". Put your HijackThis.exe there.
Run Hijackthis, click on the 'scan' button and then 'save log' button. Copy and paste the contents of the text file you save into a reply to this message.
I am having a similar problem. I can't open My Computer, Windows Explorer, Search and other similar non-program files. My internet explorer keeps reverting to about.blank.
I have installed and run spyblaster and spybot but I haven't gotten rid of the above mentioned problem. What should I do?
Click "My Computer", then "C:\" and then on "Program Files".
In the menu bar, "File"->"New"->"Folder".
That will create a folder named "New Folder", which you can rename to "HJT" or "HijackThis".
Now you have "C:\Program Files\HijackThis". Put your HijackThis.exe there.
Run Hijackthis, click on the 'scan' button and then 'save log' button. Copy and paste the contents of the text file you save and
start a new thread stating your problem.
I have the same problem, but I cannot download HijackThis because I cannot get past the desktop. The mouse moves around, but nothing will open. The Start menu will open, but anything you click on in the menu will not open, so I cannot get to anything. What can I do???
mcgator,
My suggestion is to download the setup file for HJT to disc from another computer.
Using the disc install it on the infected system and perform the scan and save it to log and post it in the HJT forum.
Also please download to disc and follow these insturctions while on the other computer. Using that disc install these programs on your system and run them.
Here are the instuctions:
Remember you are using the good system to download these programs.
You should have no problem installing them from the disc to the infected system. If you do let me know
Be sure to post the results in the HiJackThis forum.
To begin with go to
Trend Micro and do an online scan and delete whatever it finds. Be sure to highlight the drives you want to have searched.
Try doing this on the infected system.
After that could you please go to
here and download AdAwareSE and delete what it finds. Then go here
here and download its VX2 cleaner. Run it and delete what it finds.
After that go to
here and download SpyBot and run that and delete what it finds.
Now go to
here and download HiJackThis to its own folder that you create on your C:\ drive.
After it is downloaded open the program and click Scan and Save to log.
Post the log that it generates on the HJT board.
Steve
Message Edited by zbestwun2001 on 03-23-2005 11:45 AM
It is not a virus, nor do you have to down-load anything to fix it. And for God Sake, do not re-format your pc.......or mess with your registry!
A Tech informed me it is a microsoft problem, don’t know if it is true, it seems to be. Problems are from an update from microsoft with the SP2....Tech didn’t know how to fix it, but I figured it out........
When the error box pops up, click on the link in the box: see error file........You will see a path or 2 that looks something like this:
Now, Re-Boot computer in safe-mode.............press F8 as soon as it starts to re-boot: This brings you into safe-mode. Here, you can get into your files.
Go into Windows Explorer, follow the path and delete the file: DRWTSN32.exe.
Now step 2: Go into the control panel, then add/remove programs. Find the program.........SP2 and click uninstall. This is the up-date from microsoft. You don’t need it anyway. If you don’t do both steps, it will just re-load.
Then, Re-boot system in normal mode, it should be ok.
First I want to say thank you so much to both of you for responding. I think it's really great that you take the time to help:)
zbestwun2001--I tried what you said, but when I tried to transfer it over to my computer, I couldn't open the file to download it...then I went out of town...and came back and tried...
ora1313-and yes! that did work!!! at least to get onto my computer. Thank you so much because now I can get to my files :) Now there are other prolems, though. A little error box comes up every time I try to open something that says. "Explorer!", but when I click OK, it opens what I wanted. Then, my DVD drive doesn't work and I cannot get onto the internet. I don't know if this is all related or if I have to go to several different forums to see what the problems are. I'm just really happy to get onto my computer.
I need help!! I followed Spot Check Billy's previous instructions about the ad-aware and spybot and this si what I got after the two scans
Logfile of HijackThis v1.99.1
Scan saved at 9:53:22 AM, on 4/28/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Here is my problem. Please help me ss soon as you can
Logfile of HijackThis v1.99.1
Scan saved at 7:16:29 PM, on 5/26/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Chik
453 Posts
440
0
Posted March 4th, 2005 15:00
Click "My Computer", then "C:\" and then on "Program Files".
In the menu bar, "File"->"New"->"Folder".
That will create a folder named "New Folder", which you can rename to "HJT" or "HijackThis".
Now you have "C:\Program Files\HijackThis". Put your HijackThis.exe there.