HELP - what to do? While I was working in internet explorer all of a sudden a bunch of little white envelopes began popping up in my stystem tray and Norton began scanning these emails that my computer was sending - these emails were rejected - however they kept coming. I now can hardly use my system because its tied up with something trying to send emails and Norton popping up with its email proxy saying they can't be sent. I've tried to receive help from Norton but they were unable to help. Does anyone know what this is and what I can do?
Save it in a convenient permanent folder such as C:\\HJT\\,
Create a folder on the C: drive called C:\HJT.
You can do this by going to My Computer (Windows key+e) then double click on C:
then right click and select New then Folder and name it HJT.
Then repost your log double click HijackThis.exe, and hit "Scan". When the scan is finished, the "Scan" button will change into a "Save Log" button. Press that, save the log, Ctrl-A to Select All, and copy its contents as a reply to this thread
We have some work to do, but you are running Hijackthis from a temp location of it is unzipped improperly. Hijackthis creates backups that we may need, which could easily be lost or deleted from a temp location.
Double-click on hijackthis.exe to extract hijackthis to folder c:\hijackthis. It will extract it to that folder and open the folder for you. It will also create a shortcut on your desktop to Hijackthis.
Then Rerun Hijackthis and post a fresh log and we will get started
Click " Browse" at the top of the page - Navigate to (Locate )
C:\WINDOWS\SYSTEM32\kriaeugc.dll
- Click " Open" Then the "Submit" and let the scan finish - Scroll down to the bottom of the Jotti page and the results will be posted there - Copy/paste the results in your next reply.
Next Rerun Hijackhtis (scan only) and place checks beside the following entries
R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - (no file) O2 - BHO: (no name) - {1CF0240E-227A-4C9C-95BF-9BE33D794E97} - C:\WINDOWS\pardv.dll (file missing) O2 - BHO: (no name) - {2205B76E-AFAC-4FC3-AC08-DAF2D577C0E2} - C:\WINDOWS\system32\efgfrycq.dll O2 - BHO: (no name) - {35F7813A-AF74-4474-B1DC-7EE6FB6C43C6} - C:\WINDOWS\system32\fsxwalsm.dll O2 - BHO: (no name) - {D4CB0BFA-D23A-4039-8DF9-F6CC71F11F77} - C:\WINDOWS\system32\efgfrycq.dll O2 - BHO: (no name) - {E203BB14-1ECD-429D-B556-92A097FD0A19} - C:\WINDOWS\system32\efgfrycq.dll O9 - Extra button: (no name) - {9239E4EC-C9A6-11D2-A844-00C04F68D538} - (no file) O16 - DPF: {77DD44BF-551D-4E3C-82CD-D637D5018D3C} - http://www.surveys.com/promptcast/Installs/SURVEYS.COM%20PROMPTCAST%20SETUP.cab
Close all other open windows except Hijackthis and Select "
Fix checked" and close Hijackthis
Next Using Windows Explorer
(Right click on "Start," select "Explore," and you will see the "tree' of file folders in the left side of the window. Click on the "+" next to any folder name to expand its contents)
1)Save it to the desktop and run it. 2) Select " Delete on Reboot", and then select "All files". 3) Copy the file names below to the clipboard by highlighting them and pressing Control-C:
C:\WINDOWS\SYSTEM32\kriaeugc.dll
4) Return to Killbox, go to the File menu, and choose " Paste from Clipboard". 5) Click the red-and-white " Delete File" button. Click " Yes" at the Delete on Reboot prompt. Click " No" at the Pending Operations prompt.
Next Rerun Hijackthis (scan only) and place a check beside the following entry
Close all other open windows except Hijackthis and Select "
Fix checked" And close Hijackthis
Reboot your PC
Go
here and Download
AVG Anti-Spyware (
30 day free trial version) Save it to Your Desktop
Double Click
AVG Anti-Spyware-setup (It will create its own folder)
Once the program starts You will be at the
Status menu
Under "Your computers Security" Click change status on Resident shield to inactive Click Update now (next to last update) After the update loads Under Automatic updates Uncheck download and install updates automatically(recommended) (you can always select maual updates the next day)
At the top toolbar Click
Scanner Then the
settings tab
Under How to act? Set default action for detected malwareTo Quarantine Under how to scan All boxes should be checked Under Possibly unwanted software All boxes should be checked Under reports Select Automatically generate report after every scan Uncheck Only if threats were found Under what to scan Scan every file should be highlited
Exit AVG(But do not run it yet)
Reboot into
Safe Mode This can be done by
Restart your PC, and after it starts, but before you see the Windows Splash screen Begin tapping the F8 key twice a second untill you reach another menu screen (black background with white menu choices) Use your arrow keys and select Safe Mode and then Enter
Run
AVG Anti-Spyware
Click scanner Select Complete system scan
Once the scan finishes
Select Apply all actions (The items found will be quarantined) Click save report as (Another window will open) Save it to your desktop (By default It will be saved in the AVG folder as) C:\Program Files\Grisoft\AVG anti-spyware 7.5\Reports
Exit AVG
Reboot your PC in
Normal Mode->>Re run Hijackthis and post a fresh Hijackthis log.
Double click the report-scan txt. you saved to your desktop It will open in Notepad Copy and paste that report as a reply to this thread
Your reply should include
a fresh Hijackthis log your report_scan.txt log from AVG
wingedweasel
2 Intern
•
28 Posts
295
0
Posted November 30th, 2006 01:00
HKLM\SOFTWARE\Classes\ToolbarBestToolbarsToolbar.BestToolbarsToolbarObject -> Adware.FizzleBar : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Classes\ToolbarBestToolbarsToolbar.BestToolbarsToolbarObject.1 -> Adware.FizzleBar : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Classes\ToolbarBestToolbarsToolbar.BestToolbarsToolbarObject\CLSID -> Adware.FizzleBar : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Classes\ToolbarBestToolbarsToolbar.BestToolbarsToolbarObject\CurVer -> Adware.FizzleBar : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP452\A0102417.exe -> Adware.Pesttrap : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP454\A0103676.exe -> Adware.Pesttrap : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP459\A0105131.exe -> Adware.Pesttrap : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP464\A0109101.dll -> Adware.Pesttrap : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP464\A0109105.exe -> Adware.Pesttrap : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP464\A0109102.dll -> Adware.SearchAssistant : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP464\A0109103.dll -> Adware.SearchAssistant : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP464\A0109104.dll -> Adware.SearchAssistant : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109756.exe -> Adware.Searchcolor : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109757.exe -> Adware.Searchcolor : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP474\A0112919.dll -> Adware.Searchcolor : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP474\A0112920.exe -> Adware.Searchcolor : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP442\A0099430.dll -> Adware.Searchcolours : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109764.dll -> Adware.Searchcolours : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP452\A0101839.exe -> Adware.Spysheriff : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP453\A0102542.exe -> Adware.Spysheriff : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP454\A0103677.exe -> Adware.Spysheriff : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP459\A0105132.exe -> Adware.Spysheriff : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP462\A0105357.exe -> Adware.Spysheriff : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP464\A0109106.exe -> Adware.Spysheriff : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP491\A0117894.dll -> Adware.Winfixer : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109269.exe -> Downloader.Small.dtm : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109469.exe -> Downloader.Small.dtm : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109490.exe -> Downloader.Small.dtm : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109700.exe -> Downloader.Small.dtm : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP454\A0103672.dll -> Logger.BZub.ef : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109783.dll -> Logger.VBStat.d : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109776.dll -> Logger.VBStat.e : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109777.dll -> Logger.VBStat.e : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109778.dll -> Logger.VBStat.e : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109780.dll -> Logger.VBStat.e : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109782.dll -> Logger.VBStat.e : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109787.dll -> Logger.VBStat.e : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109788.dll -> Logger.VBStat.e : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109790.dll -> Logger.VBStat.e : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109791.dll -> Logger.VBStat.e : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109793.dll -> Logger.VBStat.e : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109795.dll -> Logger.VBStat.e : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109797.dll -> Logger.VBStat.e : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109799.dll -> Logger.VBStat.e : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109801.dll -> Logger.VBStat.e : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109802.dll -> Logger.VBStat.e : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109805.dll -> Logger.VBStat.e : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP481\A0115314.dll -> Logger.VBStat.e : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP481\A0115321.dll -> Logger.VBStat.e : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP481\A0115323.dll -> Logger.VBStat.e : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP481\A0115310.exe -> Not-A-Virus.Downloader.Win32.WinFixer.i : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP481\A0115312.exe -> Not-A-Virus.Downloader.Win32.WinFixer.i : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP504\A0125427.exe -> Not-A-Virus.Downloader.Win32.WinFixer.i : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP481\A0115307.exe -> Not-A-Virus.Downloader.Win32.WinFixer.r : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP481\A0115308.exe -> Not-A-Virus.Downloader.Win32.WinFixer.r : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP481\A0115309.exe -> Not-A-Virus.Downloader.Win32.WinFixer.r : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP481\A0115311.exe -> Not-A-Virus.Downloader.Win32.WinFixer.r : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP481\A0115313.exe -> Not-A-Virus.Downloader.Win32.WinFixer.r : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP481\A0115315.exe -> Not-A-Virus.Downloader.Win32.WinFixer.r : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP481\A0115316.exe -> Not-A-Virus.Downloader.Win32.WinFixer.r : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP481\A0115318.exe -> Not-A-Virus.Downloader.Win32.WinFixer.r : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP481\A0115319.exe -> Not-A-Virus.Downloader.Win32.WinFixer.r : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP481\A0115320.exe -> Not-A-Virus.Downloader.Win32.WinFixer.r : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP481\A0115322.exe -> Not-A-Virus.Downloader.Win32.WinFixer.r : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP481\A0115324.exe -> Not-A-Virus.Downloader.Win32.WinFixer.r : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP481\A0115325.exe -> Not-A-Virus.Downloader.Win32.WinFixer.r : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP464\A0109098.exe -> Not-A-Virus.Hoax.Win32.Renos.eo : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP464\A0109099.exe -> Not-A-Virus.Hoax.Win32.Renos.eo : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP464\A0109100.exe -> Not-A-Virus.Hoax.Win32.Renos.eo : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP466\A0109806.exe -> Not-A-Virus.Hoax.Win32.Renos.eo : Cleaned with backup (quarantined).