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tippers

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tippers

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July 26th, 2023 03:00

5471 RAM issue

A user has returned his laptop with the diagnostic LED indicating a RAM failure (2 amber and 4 white flashes) so I ordered a new stick of RAM from Crucial.  When it was replaced the diagnostic indicator pattern changed to 2 amber and 5 white which indicates invalid RAM.

I purchased another stick this time with the same Hynix part code (HMA81GS6CJR8N-UH) as the faulty one. However, I get the same diagnostic code (2 amber and 5 white) indicating invalid RAM.

Any thoughts on what might be causing this (other than a fault main board) or tests to complete?

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    tippers

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    Posted July 26th, 2023 06:00

    Spoke to Dell (to get a price for the replacement system board) and they suggested trying the RAM in the other slot.  It worked!

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    tippers

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    Posted July 26th, 2023 04:00

    Thanks, I feared that would be the answer.  The only difference between the original RAM and the two replacements was the diagnostic LED pattern changing from 2 amber and 4 white to 2 amber and 5 white.

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    ejn63

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    Posted July 26th, 2023 04:00

    If you've already tried two new modules and haven't seen improvement, the only thing left is a bad system board, which would be next to replace.

     

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