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jianhua

updated

14 years ago

J

jianhua

7 Posts

0

229505

February 7th, 2013 04:00

The vWorkspace web access cannot log in

Hi,

May I ask this question? How to solve this problem: The vWorkspace web access cannot login

I am a beginner for vWorkspace. I installed a vWorkspace 7.6 on window 2k8r2Sp1. When I login vWorkspace web access with a windows machine, I got error message 'Your application list is empty. Please contact your Web Access administrator about assigning applications to your user account.'.(I had assigned applications to my user) I searched in Knowledge Base Article. And I found https://support.quest.com/SolutionDetail.aspx?id=SOL94295&pr=vWorkspace . But I got same error when the website properties of the vWorkspace management console using NetBios.

Thanks and best regards,

Jianhua

  • jianhua

    7 Posts

    1739

    0

    Posted February 7th, 2013 07:00

    How to check the applications publish correct or not?

    Can I think the applications has been published?

    Untitled.png

  • DELL-Sam H

    57 Posts

    1739

    0

    Posted February 7th, 2013 08:00

    Hi Jianhua,

    When you created the applications did you set your user as a Target Assignment?

    If you open Resources from the tree list on the left and then 'Managed Applications', when you click on notepad.exe or jean 1 do you have your user(s) listed on the right hand side in the targets window?

    Thanks, Sam

  • jianhua

    7 Posts

    1739

    0

    Posted February 7th, 2013 08:00

    Hi Sam,

    Thanks for your quick replay.

    I think I has done it. Could you please help to double check. If anything wrong please correct me. Thanks a lot!

    Managed appliacation.png

    Best Regards,

    Jianhua

  • mwehr

    34 Posts

    1739

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    Posted February 7th, 2013 11:00

    Things i would try:

    1. Will the Applications appear if i connect via vWorkspace AppPortal?

    2.  If its assigned to the User as a target directly.

  • jianhua

    7 Posts

    1739

    0

    Posted February 8th, 2013 03:00

    Hi Markus,

    Thanks for your help.

    No Applications appear in vWorkspace AppPortal.

    The second one, How to check? (I am not familiar vWorkspace, Sorry )

    I encountered a new problem so far. I tired install pntools. I got an error during installation. (I login server as administrator, it is 2k8r2 system)

    install error.png

    Then I ignored it.after installation I got an error when I wanted to check the managed applications

    error for managed app1.png

    error for managed app2.png

    Thanks, -Jianhua

  • 1739

    0

    Posted February 8th, 2013 07:00

    Hello Jianhua,

    The vWorkspace PNtools can only be installed on Windows 2008 R2 when the server is to be used as a VDI and does not have the RDSH role or the vWorkspace server components installed. If the server will be a Terminal Server or RDSH then the installation of PNtools is not supported. I would recoomend that you uninstall PNtools from the server.

    Do you have a support account as I would recommend that you open a support case which would enable us to setup a webex with you to resolve the configuration problrem.

    Best Regards

    David

  • jianhua

    7 Posts

    1739

    0

    Posted February 9th, 2013 07:00

    Hi David,

    Thanks for your useful description. I don't have a support account. I am a QA of Dell wyse team. I will testing the integration of vworkspace with Wyse thin client.

    This week is holiday in China for Chinese new year. Can I ask your help after the holiday? Thanks a lot for you all!

    Happy new year,

    Jianhua

  • 1739

    0

    Posted February 11th, 2013 07:00

    Hi Jianhua,

    Send me a message when you return from holiday and I will try to help out.

    Regards

    David

  • jianhua

    7 Posts

    1739

    0

    Posted February 17th, 2013 00:00

    Hi David,

    I come back. Could you please tell me your online time next Monday?

    Thanks, -Jianhua