JulioDWR

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4 years ago

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JulioDWR

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July 4th, 2022 00:00

Aurora R12 - Windows 11 install fails

Hi, I'm trying to upgrade to Windows 11 my Aurora R12. Specs:

CPU: 11th Gen Intel(R) Core(TM) i7-11700F @ 2.50GHz 2.50 GHz
GPU: NVIDIA GeForce RTX 3060 Ti

Windows 10 Pro
Version 21H1
Build 19043.1806

Windows Update does not show the option to update but, according to this list, my PC is supported.

PC Health Check show me is possibile to upgrade so I tried to do it manually through the Windows 11 Update Utility from Microsoft but the installation fails around 75% with no errors. 

Is there anything I can do to solve the issue?
Thanks

  • Saltgrass

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    Posted July 5th, 2022 05:00

    The dump file seems to indicate cbservice.exe which is part of Cobian Backup Service.  You might check for an update or uninstall it for the time being.

    I will check the other files in the next few hours so you may want to wait to see if I find anything there.

     

     

  • JulioDWR

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    Posted July 5th, 2022 06:00

    It's not Cobian Backup Service, never heard about this software and never installed.

    cbservice.exe is Chaos Cosmos Browser Service, part of the V-Ray software suite. Do I have to uninstall it?

  • JulioDWR

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    Posted July 5th, 2022 08:00

    Upgrade complete!

    Removing cbservice.exe Chaos Cosmos Browser Service did the trick.

    Thanks for helping!

  • Saltgrass

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    Posted July 4th, 2022 08:00

    You probably know you need the system to be using UEFI Secure Boot with the CSM disabled.  In addition, you need a TPM 2.0 enabled.

    When you try the upgrade, it should give some type of error.  If it does not, all I can suggest is go the linked site and download and run the setupdiag.exe utility.  It will create a folder containing files we may need and a report you can copy and paste.  The utility depends on an upgrade being tried recently so it can gather the necessary files.

    The report might help but we may need additional files from that folder, like the setupact.log.

    https://docs.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

  • JulioDWR

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    Posted July 5th, 2022 03:00

    Thanks for helping.

    The upgrade to W11 fails at 75% with a bluescreen INVALID_DATA_ACCESS_TRAP error.

    I run the setupdiag.exe you linked but I cannot copy and paste or attach files here. How can I share the Logs.zip with you safely?

  • JulioDWR

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    Posted July 5th, 2022 04:00

    Here you can find the Logs.zip:
    https://1drv.ms/u/s!AvnP7SM2WcvMoasYcYSgFaE-l1sW-g?e=v2ap1h

    Also checking the setupmem.dmp:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    INVALID_DATA_ACCESS_TRAP (4)
    Arguments:
    Arg1: 0000000000000000
    Arg2: 0000000000000000
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    
    Debugging Details:
    ------------------
    
    
    KEY_VALUES_STRING: 1
    
        Key  : Analysis.CPU.mSec
        Value: 2640
    
        Key  : Analysis.DebugAnalysisManager
        Value: Create
    
        Key  : Analysis.Elapsed.mSec
        Value: 36505
    
        Key  : Analysis.Init.CPU.mSec
        Value: 906
    
        Key  : Analysis.Init.Elapsed.mSec
        Value: 148146
    
        Key  : Analysis.Memory.CommitPeak.Mb
        Value: 106
    
        Key  : Bugcheck.Code.DumpHeader
        Value: 0x4
    
        Key  : Bugcheck.Code.Register
        Value: 0x4
    
        Key  : WER.OS.Branch
        Value: co_release
    
        Key  : WER.OS.Timestamp
        Value: 2021-06-04T16:28:00Z
    
        Key  : WER.OS.Version
        Value: 10.0.22000.1
    
    
    FILE_IN_CAB:  setupmem.dmp
    
    BUGCHECK_CODE:  4
    
    BUGCHECK_P1: 0
    
    BUGCHECK_P2: 0
    
    BUGCHECK_P3: 0
    
    BUGCHECK_P4: 0
    
    BLACKBOXBSD: 1 (!blackboxbsd)
    
    
    BLACKBOXNTFS: 1 (!blackboxntfs)
    
    
    BLACKBOXPNP: 1 (!blackboxpnp)
    
    
    BLACKBOXWINLOGON: 1
    
    PROCESS_NAME:  cbservice.exe
    
    STACK_TEXT:  
    ffffd502`bae4ece8 fffff806`8d86e954     : 00000000`00000000 ffff8002`9063cee0 ffffffff`8000266c fffff806`8d868430 : nt!KeBugCheck
    ffffd502`bae4ecf0 fffff806`8d86ef99     : ffffb30e`4b2fa000 fffff806`76252092 ffffffff`ffffffff fffff806`7632e05d : WinSetupMon!HandleOperation+0x540
    ffffd502`bae4eec0 fffff806`73217034     : 00000000`00000001 ffffb30e`4d9519a0 00000000`00000020 ffffd502`bae4efc9 : WinSetupMon!WinSetupMonPreSetInformation+0x59
    ffffd502`bae4ef20 fffff806`73216ae6     : ffffd502`bae4f110 ffffb30e`29602406 ffffb30e`4fe66e00 00000000`00000000 : FLTMGR!FltpPerformPreCallbacksWorker+0x374
    ffffd502`bae4f030 fffff806`73215b72     : ffffd502`bae50000 ffffd502`bae49000 00000000`00000000 ffffd502`bae4f120 : FLTMGR!FltpPassThroughInternal+0xc6
    ffffd502`bae4f080 fffff806`732158fb     : 00000000`00000004 00000000`00000000 ffffd502`00000001 ffffb30e`51c72c20 : FLTMGR!FltpPassThrough+0x1c2
    ffffd502`bae4f0f0 fffff806`76253be5     : 00000000`00000000 00000000`00000001 00000000`00000608 fffff806`00000000 : FLTMGR!FltpDispatch+0x8b
    ffffd502`bae4f150 fffff806`7623f869     : ffffffff`ffffffff 00000000`007b3168 00000000`00000000 00000000`00000000 : nt!IofCallDriver+0x55
    ffffd502`bae4f190 fffff806`762400da     : 00000000`00000004 00000000`00000040 ffffd502`bae4f420 ffffb30e`42536f49 : nt!IopCallDriverReference+0xf9
    ffffd502`bae4f200 fffff806`76429e75     : 00000000`000003a8 00000000`2a66fc78 00000000`2a66fc70 00000000`00000004 : nt!NtSetInformationFile+0x52a
    ffffd502`bae4f330 00007ffe`550c4394     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
    00000000`2a66fc38 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`550c4394
    
    
    SYMBOL_NAME:  WinSetupMon!HandleOperation+540
    
    MODULE_NAME: WinSetupMon
    
    IMAGE_NAME:  WinSetupMon.sys
    
    IMAGE_VERSION:  10.0.22000.5
    
    STACK_COMMAND:  .cxr; .ecxr ; kb
    
    BUCKET_ID_FUNC_OFFSET:  540
    
    FAILURE_BUCKET_ID:  0x4_WinSetupMon!HandleOperation
    
    OS_VERSION:  10.0.22000.1
    
    BUILDLAB_STR:  co_release
    
    OSPLATFORM_TYPE:  x64
    
    OSNAME:  Windows 10
    
    FAILURE_ID_HASH:  {3bbebac1-3bd8-8305-09ab-79aea9f2838a}
    
    Followup:     MachineOwner
    ---------
  • JulioDWR

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    Posted July 5th, 2022 06:00

    I tried the list of commands but it's still disabled:

    REAGENTC.EXE: The Windows RE image was not found

     

    EDIT: I successfully enabled the recovery option

  • Saltgrass

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    Posted July 5th, 2022 06:00

    OK, if the upgrade ever completes, it may repair that problem. Since I have not found anything other than the dump file indications, it may work if that problem is taken care of.  Otherwise, we will try to find the location of the Winre.wim file which should be in the Recovery Tools partition as indicated in my listing.  This command would be used to do that so check out the help file for it.

    REAGENTC.EXE /setreimage /?

    C:\Windows\System32>reagentc /info
    Windows Recovery Environment (Windows RE) and system reset configuration
    Information:

    Windows RE status: Enabled
    Windows RE location: \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE
    Boot Configuration Data (BCD) identifier: a9bffc69-f347-11ec-844f-d45d64569331
    Recovery image location:
    Recovery image index: 0
    Custom image location:
    Custom image index: 0

  • Saltgrass

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    Posted July 5th, 2022 06:00

    In addition to the dump file, you seem to not have your recovery options configured.  If you want to check, open an admin command prompt and type the command below.  If it comes back as disabled, enter the two commands below that and check again.

    reagentc /info

    reagentc /disable

    reagentc /enable

    If it still shows as disabled, we may need to try to locate the Winre.wim file and set a path to is for that system.  This may not be causing the upgrade failure but still needs to be repaired.  If you feel any of this might be related to your Backup software, then please advise.

  • Saltgrass

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    Posted July 5th, 2022 07:00

    That is good. 

    It appears the cbservice.exe is related to the OneDrive Backup process.  I am currently comparing what my log shows regarding this situation.  I do not have OneDrive configured to be used as a recovery source.