When I reset my Dell, I get two options. One is to unlock my PC, in this case I used to be able to go to sign in options and use my Microsoft live account. It wasn’t working and keep saying my password was wrong, so I switched it, however it is still saying it doesn’t work. When I restarted it to try to fix that, my Dell instead asked for a “New User” and password. I can’t get by this either or change the password. I cannot get into my computer. If I restart again, I go back to the first login option where it initially says my name and sign in. Once I click that, I can try to sign in with my Microsoft live account (and it once again tells me my password is wrong and to reset it). The password works on my phone to log me into my Microsoft account.

TLDR: I’m in a loop of two log in types for my computer, but neither seem to work or allow me in. How do I go about fixing this? Any advice?