RA2006: The password on your installation does not match server. Go to the Online Backup website to update.  (this is on my online backup stats)

 

 

I understand:

This error indicates the password on the installation does not match what the DataSafe backup servers have on record. Exit DataSafe completely and relaunch the program. Re-enter the username and password at the login screen. Restart the computer if the login screen is not coming up after properly exiting DataSafe.

 

The problem is

 

No matter what I do I can't get Datasafe to go to the login screen.

 

PLUS

 

how does this happen?  I haven't change anything for my account in datasafe at all.

 

[08/15/08-21:08:08]    2384 files protected. 
[08/15/08-21:08:08]    Backup Session Ended

 

 

it's been going great forever then POOF ... error  LA2006 it says on datsafe software

[08/22/08-21:00:13]    Backup Session Started
[08/22/08-21:00:16]    Backup Finished with error(s).

 

 

this keeps happening since then to present date

 

 

HOW DO I FIX THIS?????

 

and when I log in online ... there are NO files there for me now ... there used to be but not now. 

 

oh and ....

 

   1.  Open the login page for the Online Backup service.
   2. Enter the Account ID and current password.
   3. Click the Edit Account Info button and click the Customer Profile button. 

(there is no customer profile)  

4. This will provide access to change the password, and update any other information including the password hint. For account security, the Customer Profile screen will only show four characters of previously saved passwords.  (no way to change or update password in my account online)
   5. Click Save Changes.
   6. Click Yes if the security warning comes up after Save Changes.