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SomebodyElse8
1 Rookie
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8 Posts
2
18718
January 5th, 2020 16:00
Dell Command Update 3.1 Network Error
Hi,
I've been using dell command update 2.4 successfully on a variety of machines (optiplex 7040s, optiplex 7060s, XPS laptops and latitude laptops) and recently they all seem to have automatically updated to dell command 3.1. I would like to use the new version, but when checking for updates I get the following network error: 'A problem occurred attempting to connect to your network. Please check your network settings and try again'
This happens for both cli and gui. We have a proxy and the proxy settings are set to use computer settings, but I've also tried manually setting the proxy and still have the same problem.
Not sure if this is a bug with the new update or if I need to change any settings to make this work
Any ideas are appreciated
5273
3
Posted January 13th, 2020 20:00
Just an update. Someone from Dell has advised me to use 3.0.1 until a release in February 2020 to fix the current bugs...hopefully this means next month there will be a release to fix the proxy issue
11124
0
Posted January 16th, 2020 02:00
Hi
i iahve the same problem over any month with 3.1.0 and a Fix at Fabruary are TOO LATE!!!
I have all PCs & Notebooks at our network running with automatic updates with Command update.Now I must install Command fix at february every PC by hand???
Of course they have load and install this Software and now they have anymore connection...
and the Fix will not solve the Problem.....
I dont know about a .MSI version of Command Update that i can install this with a GPO????Maybe we can open our Firewall to the needed URL....
https://dellupdater.dell.com
https://downloads.dell.comThis cant be enough for your Sophos UTM there must be exists more URL....
but where are the Support from DELL???Best Regards
Zentac5122
0
Posted January 16th, 2020 14:00
I use PDQ deploy to push out dell command update to all my computers. At the moment I've rolled back to 2.4 with a policy file to stop automatic updates of applications, which stops dell command update from updating itself to the new version 3.1.0.
I'll either use PDQ or let dell update itself by allowing application updates again when the fix is out (if it resolves the problem)
4138
0
Posted February 24th, 2020 04:00
Any update on this?
4119
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Posted February 24th, 2020 09:00
We're looking for a release newer than 3.1 A00, that addresses the issue with the system / defined proxy being ignored.
4122
0
Posted February 24th, 2020 09:00
Dell Command | Update 3.1 (released November 2019)
There are two downloads available for Dell Command | Update:
4111
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Posted February 24th, 2020 14:00
What I was told was "I would recommend you to use the 3.0.1 version for now until February 2020 release to fix the current bugs" and when I asked for confirmation of a Feb release was told "The next ETA Dell Command Update expected to release February 2020 onwards". I'm currently just waiting and periodically checking the dell command update website!
4087
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Posted February 24th, 2020 18:00
I've noticed that 3.0 no longer suggests 3.1 as an update, so at least its no longer auto-installing the broken one on my fleet. I've got 3.0 set to autocheck on my own laptop so at least I'll know when the update is available and I can test it.
2137
0
Posted February 25th, 2020 16:00
Looks like the new version released a couple of days ago is working!
SomebodyElse8
1 Rookie
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8 Posts
5334
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Posted January 12th, 2020 16:00
I've logged a case with Dell and will advise if it gets anywhere