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Rich Downey

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23 days ago

RD

Rich Downey

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April 11th, 2025 18:48

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Dell Command Update 5.5.0 will not install (Resolved)

Hello all,

I work on all kinds of Dell's and I have recently encountered this one. The first thing I did for one was I ran Dell SupportAssist (DSA), and then let the web install all updates, I was then able to install Dell Command Update (DCU). The next one I got this one, same thing DCU did not install. So, I did the same ran DSA, let the site scan for updates. But this time, I installed one update at a time, and the latest update for TPM was at the top of the list.

I installed the latest TPM update, restarted and then after the restart DCU 5.5.0 installed and is working. So, apparently, DCU 5.5.0 requires the latest TPM installed.

  • Rich Downey

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    Posted February 27th, 2026 20:11

    So, we have still having issues with installing DCU & DSA. One day I was chatting with ChatGPT and I now have a PowerShell command that installs DCU and it has worked all but one time.

    here is the command, run PowerShell as admin

    winget install --id Dell.CommandUpdate -e --source winget

    First this will install dotNET 8.0 then install DCU

    (edited)

  • Kisavol

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    Posted May 22nd, 2026 06:23

    Hi,

    We have same issue with computer, Microsoft Win. Desktop Runtime 8.0.26 (x64) already installed, and try to uninstall & reinstall DCU but DCU start and stopped after few minutes.

  • mikolajek

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    Posted August 5th, 2026 09:29

    @Rich Downey​ this worked smoothly for me, the only issue is that it downloaded ver 5.7.0 while 5.7.1 is available. Will have to wait a while I suppose :)

  • Excalibur1701

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    Posted April 17th, 2025 13:36

    Something has definitely changed with the installation of Dell Update Command.   I've tried to install version 5.5 on 3 new freshly installed Windows 11 computers, and each time I get the "The wizard was interupted before Dell Command|Update could be completely installed" error.

    I have to perform the updates thru the Dell support website now.

  • Rich Downey

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    Posted April 17th, 2025 13:54

    @Excalibur1701​ At first I thought it was the TPM update, but that only showed up once, then I was installing all the updates using Dell SupportAssist via the web site. NOW! I start the install for DCU, I want 1.5 to 2 minutes, then I go into Task Manager and KILL the installer process. and DCU works fine. 

    Yes, dell broke DCU and I hope they do a fix, OR! if an update to TPM or some other driver is required, they should issue a statement. 

  • Amuro_Ray.

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    Posted April 22nd, 2025 13:44

    Hi!

    Today I have encountered this issue while I was preparing a Dell Precision workstation at work. Finally, making some searches and tests on the computer I have found out that Dell Command Update 5.5 requires ".Net Desktop Runtime 8" to be installed previously on the system.

    You can download the installer from the following URL:

    Download .NET 8.0 (Linux, macOS, and Windows)



    (Maybe installing just ".NET Runtime 8" instead of ".Net Desktop Runtime 8" is enough, I haven´t tested it yet.)

    I hope it helps more people with the same trouble.

    Regards!

  • SunnySouthTexas

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    Posted April 22nd, 2025 15:13

    Have been having the same issue on new Dell systems that are being re-imaged prior to deployement.

    Taking Amuro_Ray's suggestion was successful.

    Install failed, added .NET Runtime (not Desktop version) 8.0 and then immediately began the installation again, and that was successful.

    Thanks for the tip!

  • Rich Downey

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    Posted April 23rd, 2025 16:53

    @Amuro_Ray.​ Tried this ONCE and it worked, tried it again  and failed 

    Getting kind of tired of this! 

  • bruno.cidrais06

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    Posted April 24th, 2025 09:05

    This is not resolved, sadly still receiving the error.

  • bruno.cidrais06

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    Posted April 24th, 2025 11:10

    @Rich Downey 
    Ran Dell SupportAssist (DSA), updates did not include the TPM but after the restart the Dell Update Command successfully installed.

    Very odd.