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250N

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19 years ago

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250N

4 Posts

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29092

November 1st, 2007 12:00

“Dell Support Center” software opens folder “C:\Program Files\Dell” on reboot

 Hi, I hope somebody can help me with this little problem,


I have just installed the “Dell Support Center” software on my computer, now it causes the folder "C:\Program Files\Dell" to open every time I reboot my machine.


Any suggestions how this can be rectified?

 

Thanks in advance!

  • tomron

    2 Intern

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    966 Posts

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    Posted November 1st, 2007 12:00

    Some possible solutions.
     
    1) Disable it in msconfig
    2) Start>all programs>start up folder
    3) Start>all programs>Dell>open it>settings>startup destination
  • Hawkster66

    107 Posts

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    Posted November 1st, 2007 13:00



    Any suggestions how this can be rectified?

    uninstall the “ Dell Support Center”...

     
  • 250N

    4 Posts

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    Posted November 1st, 2007 14:00

    Thank you very much for your suggestions! but I think I may have solved the issue myself,
     
    Here is what I did:
     
     
    Start > Run
     
    Type REGEDIT in Run Command Box
     
    Navigate to the registry branch: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

    Locate the key dscactivate, which has the following Value Data:
    C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe
     
    Double click the key dscactivate and place a double quotation mark at the beginning and at the end of the Value Data
     
    Like so:
    "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
     
    Click OK and then exit REGEDIT
     

    Finished! : )
  • 1294

    0

    Posted November 1st, 2007 17:00

    I had the same issue.
    Just go to Run
    Type in msconfig
    click OK
    Go to Startup tab
    Uncheck the dsca box
    Click the OK & Restart
    You should be good to go!
    Worked for me :)
     
  • 250N

    4 Posts

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    Posted November 1st, 2007 21:00

    ^^^ Yes Bassman808 that will stop the Dell folder from opening upon boot-up,
     
    but the dsca.exe application is supposed to launch at start-up.:smileywink:


    Message Edited by 250N on 11-01-2007 11:42 PM
  • chasbox

    549 Posts

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    Posted November 2nd, 2007 10:00

    250N
    IMHO  Dell Support Center is bloatware and just another thing
    to slow down startup. One of the first things i did when i received
    my new machine last week was to uninstall  it. To each his own.
    Good luck.
  • acburke

    1 Message

    1294

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    Posted November 3rd, 2007 17:00

    I was able to fix this problem by using the regedit suggestions from 240N.  Thanxs.
     
    Not sure if the Support Center is wort it yet, but I'll give it a try for a whle.
  • mpn6rxs

    7 Posts

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    Posted November 3rd, 2007 18:00

    Can anyone tell me what effect it will have by performing this registry edit?  Other than preventing the Dell folder from opening at startup?
  • 1294

    0

    Posted November 3rd, 2007 19:00

    250N, I tried your registry edit idea & it worked. Went back to Startup tab & checked the dsca box & all seems to be go'n ok. :)
    Thanx!
  • 942

    0

    Posted November 4th, 2007 01:00

    I'm having the same issue with the folder opening at start up, after installing the new Dell Support Center the other day. Unfortunately, I'm not very comfortable with fiddling with the registry (nor knowledgeable enough to do so), so for now that's not a good option for me. Hopefully Dell will actually do something to correct this, as it's extremely annoying.
     
    (I'm going to send a note to Dell about this, though I don't know if that will do any good or not.)