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Trinirdm

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19 years ago

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Trinirdm

5 Posts

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13846

January 10th, 2008 12:00

Desperate!!!!!!

Can anyone tell me how to fix Error Code 0xc0000005????? I have Dell Inspiron 6400 using windows XP Home Edition Service PAck 2 OS. There must be something that is causing this problem, yet the people at Dell and even Microsoft have not been able to help me. I keep getting this error only when I try to launch MSN messenger.Have tried everything the Techs at Microsoft have recommended and yet this problem persists. I am being told this error code is associated with Sony Vaio computers. So what next?
  • mombodog

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    Posted January 10th, 2008 13:00

    This error is almost always related to Anti-Virus software.
     
     
    To diagnose, try the following,
     
    Try this tool, be sure to read on how to use it.
     
     
     
    Dell has one of their own
     
     
    Get hard core on the issue


    Message Edited by mombodog on 01-10-2008 09:13 AM
  • Trinirdm

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    Posted January 10th, 2008 22:00

    Hello Mombodog, Thank you for helping to rectify my pc problem. I did try your suggestions and I ran the Dell Crash Analysis Tool. Under Driver I am seeing - tfsnifs.sys and the Manufacturer is Sonic Solutions. I am also seeing - Matches listed above may require a driver or application update. Go to support.dell.com or Windows Update to download available updates. However I get stuck after this because I am unable to get anything from Windows Update and I am having problems to access Dell's website.
  • mombodog

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    Posted January 11th, 2008 02:00

    Here is the only Sonic DLA update for that model
     
     
     
    or disable Sonic DLA all together.
     
    To disable Sonic's DLA:

    "My Computer" -> right click on the DVD+RW device then choose

    "Properties" -> on the "Drive Properties" screen, click on the DLA tab
    -> remove the check mark from "Enable DLA on your drives" -> click "OK"


    Message Edited by mombodog on 01-10-2008 10:40 PM
  • Trinirdm

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    Posted January 11th, 2008 09:00

    Hi mombodog,
    Thank you so much for your suggestions. I did try both of them. First I did the Update from link you gave. When I was ready to install and I was asked to remove the previous version from my system I am being told that : The feature I am trying to use is on a network resource that is unavailable. The installation source for this product is not available. Verify that the source exists etc etc.
    I also tried disabling the DLA, but I am still getting same error message when I try running MSN Messenger.
  • Trinirdm

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    Posted January 11th, 2008 12:00

    Hello Mombodog, I really appreciate all the help you have given me. This is the closest I have come to identifying the problem. However, is there any way I can get rid of this Sonic software, in light of what I wrote earlier about the message I receive when I try to update or uninstall. Once again I really greatly appreciate your help and advise.
  • mombodog

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    Posted January 11th, 2008 12:00

    Check Add/Remove programs list for the Sonic DLA, there may be other sonic software in there you do not want to uninstall.
  • mombodog

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    Posted January 11th, 2008 12:00

    Is there a newer version of MSN messenger available?
     
     
    Bang head here  >>>>     X