I have a Logitech wireless keyboard and mouse I updated from windows 10 to 11.. Now I can't install Logitech setpoint software. I have tried to install as admin and in safemode with no luck. All that happens when I click on the .exe is I get a blue circle for a second and then nothing happens. The software does not install. In device manager under keyboard it states HID keyboard device and under mice it states HID compliant mouse. Nothing about Logitech. Could this be a BIOS setting issue? I need some help.
If the software worked properly in Windows 10 then it is highly doubtful to be a BIOS issue. Did you download it here as there is a version floating around on their web site that is not Windows 11 compatible. The version that is for Windows 10 is smaller in size. They both have the same version number though which I find to be curious. I would also try Logitech's forum here as well.
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop
I downloaded the file from your link and it did not work. It did not bring up any install program. All it did when I clicked on install as administrator was I got a blue circle for one second and them a windows pop up asking if I wanted to allow the program to make changes to the system and I clicked yes. Nothing happened. I have been in contact with Logitech for over two weeks and they have not come up with a solution that works.
Skip the smart installer, it doesn't work! Download the installer for your specific windows version (32 or 64 bit) and running it as an administrator solved my problem.
@rpan509 Thank You. I tried using Smart Installer and would say not installed. I went and downloaded the 64 bit version for Windows 11 and it works. You would think Logitech would have fixed this. Again Thank you.
JOcean
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Posted November 26th, 2021 15:00
If the software worked properly in Windows 10 then it is highly doubtful to be a BIOS issue. Did you download it here as there is a version floating around on their web site that is not Windows 11 compatible. The version that is for Windows 10 is smaller in size. They both have the same version number though which I find to be curious. I would also try Logitech's forum here as well.
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop