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Missing hardware with new PC
Can someone tell me what should be included with the PC when you purchase one with XP Media Edition?
I received the remote kit but didn't get the "Input adapter" or "Output adapter cable" that are shown on the setup sheet.
I've spent MANY hours on the phone with tech support (who say I should have gotten them with the PC) and with customer support. Customer support staff techs keep telling me that I should not have gotten these items since they were not listed separately on my shipping invoice. I ask them why I did get the remote kit that wasn't listed and they say I shouldn't have.
I've had this PC for a week and haven't been able to turn it on since I can't connect it to my monitor or even a TV.
Getting peeved. I've never gotten the run around from Dell in the past that I have this time. I can't even get part numbers for the two items shown on the setup sheet so that I can ask how much it would cost to just buy them.
Can anyone head me in the right direction before I send this thing back. (They probably will make me pay for the return since they think I'm not missing anything!)
Thanks, bob
I purchased a 4600 with the AIW 9000 video card and XP Media Edition OS.
The card has an unusual output connector that looks like a DVI connector.
The setup sheet shows that you should connect the monitor or TV with the "output adapter cable", and that you connect the cable box or satellite box with the "input adapter"
These are displayed on the setup sheet at this link to Dell's page:
http://docs.us.dell.com/docs/software/oswxpmce/multilan/sdiagram/46_8300/T1148A00.pdf
These connectors / cables are mentioned in the first paragraph of the FAQ for this forum (using slightly different names):
http://forums.us.dell.com/supportforums/board/message?board.id=sw_xpmedia&message.id=1
Please help!!!!!
bob
Slackinback
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Posted May 20th, 2004 02:00
bpenick
Don't waste time. Dude you're gettin' a Dell! With totally clueless "advanced" tech support straight from 3 buck an hour Indians who couldn't tell a TOSLINK from a phono plug.
If you didn't get a seperate sound card, there is NO place to plug this thing into your fiber optic or coaxial digital input on your A/V reciever. So...DUH!
This computer was suppossed to follow some strict setup configurations that could be SUPPORTED. Well, forget that. They blew it, and this thing is being packed up presently. You didn't get a reply here, and likely won't.
Bottom line: This box should have plugged right into your TV, PJ or whatever and played a movie. They blew it. So send it back and let them sell it to some other poor sod to waste a week of his time.
MichaelCretired
2 Intern
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1291 Posts
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Posted May 10th, 2004 13:00
bpenick,
Thanks for using the Dell Community Forum.
Usually the operating system or sofware would not determine what hardware was included. What model computer was this and what is on the order?