‎Multiple Networks Found | DELL Technologies

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Rossi396

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R

Rossi396

16 Posts

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December 6th, 2007 20:00

Multiple Networks Found

Please help! I have a new XPS 420 and everytime I start the computer, it finds two available network connections. "Network" and "Unidentified Network." It will NOT conncect unless one of these networks is first disabled. I have been on with XPS support three times and with my ISP (Verizon FIOS) three times. Both say it's the others fault! I had no problem connecting my Windows 98 machine. I am using a wireless router but the fios is hardwired to my ethernet card. Thanks!

T
tgsmith
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2862 Posts
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Posted December 7th, 2007 01:00
Rossi396,

Perhaps I missed something here. Do you mean that you have the Verizon FIOS connected via an Ethernet cable to your XPS 420 and the XPS 420 has a wireless card that also connects to the Verizon FIOS wireless router? If so, I can tell you that will not work with Vista. Vista's intuitive network interface will see both and just sit there, ponder which connection to use, and show only local access connectivity for both connections. One or the other will have to be disconnected (disabled) for Vista to access the Internet. I've run into this problem with local hotels that offer both hardwired and wireless access to the Internet. Guests who connect Vista laptops to the hotels' hardwired Ethernet jacks must disable their wireless cards to access the Internet.

Please clarify just how your XPS 420 is connected to the Verizon FIOS.

I took a quick look at Verizon FIOS Vista support: http://www22.verizon.com/content/consumerfios/faqs/faqs#vista7

Not a whole lot of help with Vista is available there.

Tony
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Rossi396
16 Posts
288
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Posted December 7th, 2007 12:00
Thanks for your reply. First of all, FIOS support said there is no wireless card in my XPS 420. I thought the same thing and I'm not sure how to find it and/or disable it if it is there. (I looked in Network Adapters).

The Fios line comes into the house, then into a wireless router, then into my ethernet card in my computer.

I am honestly ready to pay someone to come and look at this! Fios says it's the computer (which I believe) and Dell says it's Fios. How could Dell XPS support have been on my computer three times for over three hours and still not figure this out if it's a wireless problem...?

Appreciate any other suggestions you might have! Thanks again!
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Rossi396
16 Posts
288
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Posted December 7th, 2007 16:00
Thanks...

Still having the problem. Last time I looked at merging, I couldn't do it while connected, so I'll try disconnecting and seeing what I get..

Absolutely going out of my mind with this right now! It seems like this should be so simple but no one can tell me how to fix it!

Thanks again for your reply...
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Rossi396
16 Posts
288
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Posted December 7th, 2007 16:00
Yes, I have Bluetooth. A wireless keyboard and mouse. FIOS actually disabled it at one point thinking it was the problem and then I couldn't get back on my computer. There are two bluetooth devices listed in the Network Adapters. One is bluetooth personal area network, one is RFCOMM protocol TDI...
R
Rossi396
16 Posts
183
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Posted December 7th, 2007 16:00

Okay...Here's one with both networks on and with me unable to conect...

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Rossi-PC

   Primary Dns Suffix . . . . . . . :

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

   DNS Suffix Search List. . . . . . : home

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix . : home

   Description . . . . . . . . . . . : Intel(R) 82566DC-2 Gigabit Network Connec

tion

   Physical Address. . . . . . . . . : 00-1D-09-15-68-DB

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::e56a:7d0d:68b8:90fe%13(Preferred)

   IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Friday, December 07, 2007 1:45:45 PM

   Lease Expires . . . . . . . . . . : Saturday, December 08, 2007 1:45:45 PM

   Default Gateway . . . . . . . . . : 0.0.0.0

                                       192.168.1.1

   DHCP Server . . . . . . . . . . . : 192.168.1.1

   DHCPv6 IAID . . . . . . . . . . . : 268442889

   DNS Servers . . . . . . . . . . . : 192.168.1.1

   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)

   Physical Address. . . . . . . . . : 00-19-7E-E6-81-B8

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix . :

   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

   Physical Address. . . . . . . . . : 02-00-54-55-4E-01

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

   Connection-specific DNS Suffix . : home

   Description . . . . . . . . . . . : isatap.home

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.4%16(Preferred)

   Default Gateway . . . . . . . . . :

   DNS Servers . . . . . . . . . . . : 192.168.1.1

   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 13:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix . :

   Description . . . . . . . . . . . : isatap.{3B7E5111-1C7B-44FD-930D-F8C9B0890

E23}

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes
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Rossi396
16 Posts
183
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Posted December 7th, 2007 16:00
Never mind...I figured it out...! How's this: ? Keep in mind that these settings will probably change when I restart my computer and it shows two networks. Would you like me to restart and try to see if the IPCONFIG screen changes? THANKS!

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Rossi>ipconfig/all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Rossi-PC
   Primary Dns Suffix . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix . : home
   Description . . . . . . . . . . . : Intel(R) 82566DC-2 Gigabit Network Connec
tion
   Physical Address. . . . . . . . . : 00-1D-09-15-68-DB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::e56a:7d0d:68b8:90fe%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, December 07, 2007 1:06:49 PM
   Lease Expires . . . . . . . . . . : Saturday, December 08, 2007 1:06:47 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 268442889
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 00-19-7E-E6-81-B8
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4136:e388:402:2f80:3f57:fefb(Prefe
rred)
   Link-local IPv6 Address . . . . . : fe80::402:2f80:3f57:fefb%8(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 10:

   Connection-specific DNS Suffix . : home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.4%19(Preferred)
   Default Gateway . . . . . . . . . :
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 13:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Users\Rossi>
R
Rossi396
16 Posts
288
0
Posted December 7th, 2007 16:00
Actiontec MI424WR
R
Rossi396
16 Posts
184
0
Posted December 7th, 2007 16:00

Can you tell me how to do that, please...? (IPCONFIG)

Message Edited by Rossi396 on 12-07-2007 12:32 PM
M
mombodog
2 Intern
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12735 Posts
183
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Posted December 7th, 2007 19:00
"First of all, FIOS support said there is no wireless card in my XPS 420. I thought the same thing and I'm not sure how to find it and/or disable it if it is there. (I looked in Network Adapters). "

Check device manager, expand "Network Adapters"

If there is a wireless adapter in there, right click it and choose "disable"

Restart the PC.
M
mombodog
2 Intern
•
12735 Posts
183
0
Posted December 7th, 2007 20:00
Bill, sounds like you are hot on the trail, good luck.

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