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jadams92

updated

19 years ago

J

jadams92

6 Posts

0

7406

December 20th, 2007 00:00

printer software

I have have a new Dell Inspiron 531 with Windows Vista.
My HP printer is working fine as far as printing goes, BUT
I cannot download my software so I cannot use the scanner.
I tried to do some research and found that maybe I could run the software using the
"Program Compatibility Assistant", but cannot find that on my computer.
Any help would be appreciated.
Thanks
Happy Holidays!
Bobbi
  • kirkd

    6 Operator

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    5241 Posts

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    Posted December 20th, 2007 01:00

    What do you mean by "won't download"? You can not download the driver or it will not install? When you do the download, make sure you SAVE the program to your computer. Then try to run it. If it willn not run, then right click the program icon and select "Run as Administrator".
     
    Dimension 9100, Dual-Boot Win XP / Vista Home Premium, 3.0 GHz P4, 3 GB DDR2 533 MHz RAM, 160 GB SATA II Samsung (XP), 300 GB SATA II Seagate (Vista), 250 GB SimpleTech USB (WD Drive), Nvidia Go 6800 (425/825 MHz - XP, 400/800 MHz - Vista, Vista Driver - 163.75), Dell 1901 UltraSharp FP

    Inspiron E1705, Win Vista Premium, T7200 Core 2 Duo (4MB, 2.0 GHz 667MHz), 2 GB DDR2 677 MHz RAM, 120 GB Samsung HD, Nvidia Go 7900 GS - 156.69 Driver, 17” Sharp UltraSharp TrueLife Wide-Screen WUXGA
  • mombodog

    2 Intern

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    12735 Posts

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    Posted December 20th, 2007 02:00

    What model of printer is it???
     
    Here is some good advice when installing programs in Vista, # 4 is good advice even if the program was designed for Vista.

    Here is how to install software or drivers on Vista that are for XP,2000,NT4,98,95

    1. Right click on the setup.exe file for the software/driver you are trying to install and select the compatibility Tab

    2. Tick the "run this file in compatibility mode" box and then select XP, or whatever OS the software was designed for, in the drop down box, Tick "run as Administrator" if it is available, hit OK

    3. Now double click this setup.exe file to execute the install process, hopefully all will go well and install the drivers/Software you need.

    4. If the exe installs software for the device, or you have installed software only, you need to navigate to the program folder where it installed, then do the compatibility thing (1 & 2) again for the program executable. If the program was designed for Vista skip compatibility mode, just tick "run as administrator"

    I do not guarantee all drivers or software to work in Vista, but a large percentage do..

    Good luck.

    If the Software/ installer (exe file) is on CD, copy the entire contents of the CD to a folder in Vista, then start at #1

    There is no compatibility mode for .msi installers
    16 bit programs will not run on Vista
  • mombodog

    2 Intern

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    12735 Posts

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    Posted December 20th, 2007 03:00

    More than 1 way to skin a cat,   ooops, sorry PETA.  :smileyvery-happy:
  • jadams92

    6 Posts

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    Posted December 20th, 2007 03:00

    Thanks for the information!
    It now works.
    Bobbi
    :smileyvery-happy:
  • puzzledinmn

    14 Posts

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    Posted December 21st, 2007 17:00

    For future reference, I believe the phrase you were looking for was Program Compatibility Wizard.  But typing either phrase in Windows Help and Support would lead you to the same place.  Glad you found a solution.  I had to buy a new scanner (which is much better anyway).