UNSOLVED
Problem with pre-installed Adobe Elements Studio
I've had my new XPS420 for two weeks now. When Adobe tells me there updates to download, it shows available updates (In the Photoshop Elements 6 section):
Adobe Camera Raw 4.3.1 Update
Extend Script Tool Kit 2.0.2
I click on "Install Now"
I get a pop-up as it's trying to download that reads:
Please shut down the following applications:
PhotoshopElementsFileAgent.exe
Adobe Photoshop Elements 6.0 (Editor)
I can shut down the Editor but can't find the requested .exe file anywhere.
Am I doing something wrong here?
- No, you're not doing anything wrong. Right Click on your taskbar and select Task Manager. When this opens, click on the "Process" tab. Click on the "Image Name" header to arrange the contents in alphabetical order. Find "PhotoshopElementsFileAgent.exe" in the list, highlight it (click once) and then click on the End Process button.
Dr. Lawrence Ho
2 Intern
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2014 Posts
731
0
Posted February 23rd, 2008 01:00
Look in Program files.
I don't understand "look in program files" I looked under each column in task manager, looked under view and tryed all optional columns. I looked under add/remove programs, under all programs. I looked in task manager for adobe, photoshop, fileagent.exe nothing close. I went to Adobe Elements and turned off update for photoshop elements.
The processes on task manager are not as easy to read in Vista as XP but I don't see it.
I also looked at startup programs, nothing.
Message Edited by Zraisin on 02-23-2008 02:46 PMDr. Lawrence Ho
2 Intern
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2014 Posts
731
0
Posted February 24th, 2008 14:00
Look here: My computer, C drive, Program files. Also try using search. Set it to find all files including hidden ones.
Dr. Lawrence Ho
2 Intern
•
2014 Posts
731
0
Posted January 19th, 2008 20:00