I don't understand dell, it seems like they will do whatever they can to get your business and then when they finally get your business, they don't treat you very well after they get it. I started my order online and had some questions about a few thing and they salesmen had me send my order to email and then give him a number. He pulled up my order and read everything off to me to make sure everything was correct and I told him yes. He then created everything for me. I asked told him I was caught between the ailenware 38 inch monitor and the Samsung odyssey 49 inch monitor I think the g9! I asked him if I would be able to get a discount where Samsung has the bigger screen and about the same specs and 11 inches bigger and he told me that the price of accessories couldn't be discounted and he couldn't do anything about it , even though it says on dells website they price match. I get it's not the same, but I would think they would be like you know what I can give you a discount just because I want your business. I said that's fine whatever, and got the ailenware anyways after spending about $6,000 on everything, order was placed and I was excited always wanted an ailenware desktop. I was told my desktop would be here between the 3 and 4 of March and then it got switched for no reason and my order was missing the cable cover, so I chat with them to figure things out and they send me to order modifications. I talk to them and tell them the cable cover was not in my order and she pretty much told me that the sales rep read my order to me at the end and its my fault I missed it, pretty much. I was like I'm sorry mam I had hard time understanding the sales rep and asked her if she could add the cable cover to my order and she said I would have to cancel my order, I said do I have to wait for money to hit my account again before ordering again? She said yes!! I was like ummm no. Why can't you just add it? She said it won't let me. Hmmm.. I asked is there something you can do for me for changing my order date with out reason and then blaming me for thinking my order was correct when he read it th first time to me? She was like no, I'm sorry I can't. I was like wow I get it I'm not some rich person to spend a lot more then I did but I spent almost $6,000 and was going to order another r13 for my wife for about $3,000 but after this experience we decided not to. Sorry for the rant but this will the last thing I purchase from you. After reading what others have said and been through I still ordered thinking won't happen to be. I bought r13, gaming chair, 38' monitor, keybored and mouse and the new $200 headset. All ailenware thanks for the bad experience. I hope you guys can fix this in the future for others.

You got to love dell telling you different things to keep you wondering when or if you're ever going to get your order. One lady told me my order was in production. Then, another person told me there was a parts delay and that my order should be updated in 24-48 hrs. My order status hasn't even said it's in production yet. I have called another company, and they can guarantee my order with all the same components in a shorter time than what dell is offering and for a little cheaper than what I got here. So what's to stop me from taking my business elsewhere? I just want to be told the truth and for dell to keep their words. I am a long-time customer of Alienware and would hate to take my business elsewhere. What should I do, guys stay and wait for a fantastic product and keep being lied to or head to the other company and get it sooner? or maybe dell can do something to keep me as a customer.

R13 delayed canceled my order after I was told it would ship on the 7th of this month! I got an email today and it said wouldn't ship tell April sometime. I'm really tired of being lied to by dell customer service says one thing and others say another. Now I have a 38inch gaming monitor, gaming chair, keybored and mouse, to send back to these guys. There all still in the box and everything. I've never had such a horrible experience with dell before ever and I'm a long time customer. Just was letting people know not to order from her they will lie to keep you. So dell whats to stop me from sending this other stuff back?

‎Questions: Manually Removing Sun Java After Add/Remove Failure

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raggtopp

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19 years ago

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raggtopp

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December 11th, 2007 22:00

Questions: Manually Removing Sun Java After Add/Remove Failure

Background: I have a Dell Dimension 4100 with Windows ME, AOL 6.0, Internet Explorer 5.5 (IE5.5 } with no service packs and use a Time Warner Kansas City Road Runner (TWKCRR) Cable Modem Connection. The connection to TWKCRR is working. I have Internet Security Settings to default; routinely delete cache and temporary Internet Explorer files. Periodically, I use BitDefender, SuperAntiVirus, Ad-Aware SE Personal, Spyguard, CCleaner, Spybot Search and Destroy, Spyware Blaster, Hijackthis.

Problem: Recently I was trying to use the housecall, trendmicro's free on line virus scan to execute and scan my computer. I was getting alert messages and an error about Sun Java. I had a Sun Java version installed. However I thought I should remove or uninstall and then download a newer version to try and use it.

I started to remove my installed Sun Java jre1.5.00.b04. After clicking on Start, Settings, Control Panel, Add/Remove Programs, the uninstall procedure started and then hung up. After waiting several minutes with no results, I decided to re-boot and try again. However, the JRE entry was no longer there in the Add/Remove Programs section to use. Hence, my questions are as follows:

Question A: In general, how do I manually remove Sun Java after my Add/Remove failure so I can then download and re-install a version of Sun Java? I noticed that I currently have the followng folders which I believe are definitely related to Sun Java:

1. C:\Windows\Sun which has Java and several subfolders
2. C:\Windows\Application Data\Sun which has Java with several subfolders
3. C:\Program Files\Java\which has the one folder of jre1.5_12 which is related to Sun Java
4. C:\Program Files\Common Files\Java which has subfolders of Update, Base Images, jre1.5.0.b064,patch-jre1.5.0_12.b04
5. c:\Windows\Desktop which has JRE-1_5_0_12-windows-i586-p-iftw.exe

Question B: Can one safely:
a. Delete the folders of Sun in Item A.1; of Sun in Item A.2; of jre1.5_12 and/or Java in Item A.3; of Java in Item A.4; and
b. Delete the program of JRE-1_5_0_12-windows-i586-p-iftw.exe in Item A.5 and then
c. Download and reinstall a new version of Sun Java?

Question C: I noticed also have the following folder which "might" be related to Sun Java:

1. C:\Windows\Java which has subfolders of Classes, Packages, Trustlib and a file javalog.txt.

I don't see any implication of Sun Java in them. Would anything need to be done or deleted with Item C.1?

Question D: Does anyone have any recommendations or comments on my questions? Thanking you in advance. RLK

M
mombodog
2 Intern
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12735 Posts
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Posted December 12th, 2007 00:00
More than likely Java is uninstalled, it just did not clean up folders, delete all folders related to Java, skip any labeled Sun, then install the latest version of Java.

http://www.java.com/en/download/manual.jsp

If there is more than 1 uninstaller for java in add/remove programs list, uninstall all of them first.
R
raggtopp
19 Posts
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Posted December 14th, 2007 16:00

Attention: mombodog

I interpret your 12-11-2007 suggestions with respect to my post as follows: delete only the folder Java defined in the following paths:

1. C:\Windows\Sun\Java
2. C:\Windows\Application Data\Sun\Java
3. C:\Program Files\Java
4. C:\Program files\Common files\Java
5. C:\Windows\Java

and delete the current setup program, JRE-1_5_0_12-windows-i586-p-iftw.exe, defined by this path

6. C:\Desktop\ JRE-1_5_0_12-windows-i586-p-iftw.exe

I believe the preceding actions action would then leave the Sun folders intact.

Am I correctly interpreting your comment? I could then proceed to download the newer version Sun Java setup for my system. Thanking you in advance.
M
mombodog
2 Intern
•
12735 Posts
678
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Posted December 14th, 2007 20:00
I would leave # 1 and #2 alone for now, delete 3-6, then install latest version of Java.
M
mombodog
2 Intern
•
12735 Posts
678
0
Posted December 17th, 2007 19:00

"downloaded the setup program, jre-1_5_0_14-windows-i586-p-iftw.exe"

Latest version is 1.6.0.3

http://javadl.sun.com/webapps/download/AutoDL?BundleId=12798

But not sure it is for ME...

Ever think of upgrading that PC to XP?

Message Edited by mombodog on 12-17-2007 03:28 PM
R
raggtopp
19 Posts
678
0
Posted December 17th, 2007 19:00

Attention: mombodog

Momodog: I followed your recommendations on deletions in your 12/14/2007 post. I then:

1. downloaded the setup program, jre-1_5_0_14-windows-i586-p-iftw.exe,

2. executed it which successfully installed Sun Java.

3 tested it per the Sun Java site which displayed it as successful.

However when trying to run the Trendmicro HouseCall-Free Online Virus and Spyware Scan, I get a Sun Java error message:

A first paragraph says:"Java support is disabled on your system or no Java runtime environment is installed. If you want to use the Java-based housecall kernel, please enable or installa Java runtime enviornment version 1.4 or higher."

A second paragraph talks about java.com

A third paragraph says: "If your runtime environment is up-to-date but you are still receiving this message, please close your browser window and open TrendMicro in a new window."

I have learned that the Trend Micro HouseCall Software requirement is IE6.0 or later. At the moment, I only have IE 5.5 and not IE 6.0 or later. I presume this is the real issue which needs to be resolved on another day.

Thanks for your advice.

Questions: Manually Removing Sun Java After Add/Remove Failure

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