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boohoohippo
59 Posts
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2952
December 12th, 2009 13:00
STOP error
I have a Dell Inspiron 600m laptop. When I try to boot up, it takes a long time and then brings up a small blue box with the following message.
"STOP: C0000221 {Bad Image Checksum} The image appHelp.dll is possible corrupt. The header checksum does not match the computed checksum."
I cannot boot in any safe mode. The computer has XP Pro, but I bought it used so I don't have a Window's boot disk. I tried using a Home ed. boot disk from my desktop and copy the appHelp.dll from there and now I get the following message upon boot up.
STOP: c000021a {Fatal System Error }
The Sesson Manager Initialization system process terminated unexpectedly with a status of 0xc000026c (0x00000000 0x00000000).
The system has been shut down.
I would appreciate any help. Thanks.
boohoohippo
59 Posts
141
0
Posted December 12th, 2009 20:00
Thanks Mary, I have been trying to download the XP Pro boot disk files onto my desktop so I can copy them onto disks to use in my broken laptop, but I have yet to be successful. I can download the disk writing program, but then it does not prompt me to write them to my CD-RW drive. Not sure why, maybe because my desktop runs XP Home.
I have had my laptop for a year, so I don't figure to get the original reinstall disk back. It has been working fine, just ran out of battery one day and then would not reboot.
Is there any way to know if I have a bad memory chip? Can those be replaced? How would I know which to buy?
Would it work to buy the windows 7 upgrade in hopes that would cure the problem?
Mary G
6 Operator
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20095 Posts
141
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Posted December 12th, 2009 13:00
You need a reinstallation disk. It was supposed to be included with the used pc. See if you can get one from the seller or borrow one that's the same version. Here's the MS fix:
http://support.microsoft.com/kb/326687
This error could also mean you have one or more bad memory chips. You might have bought a dud.