"Connecting...." ad infinitum

I have a 'Discovered Connection' when I bring up PocketCloud on my Android 2.2.
Click on it and I get the message 

VNC Password Missing

I have no idea what or where this password is set.
Type in my most common password.
Click ok.
Get "Connecting......"

That is all. It appears to be trying to connect forever. 

I have installed the Client side software on my windows7 pc. But I have no idea how to start it. 
It shows up as a program in Windows Add/Remove as "PocketCloud Windows Companion".
It does not show up in Task Manager as an application or a process.
It does not show up in my list of installed programs even though I have installed it multiple times.

Any help would be much appreciated. 

Thanks,
Jim