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36432
July 29th, 2015 07:00
Invalid credentials...?
Invalid credentials...?
Hello fellow pocketcloud'ers
I have just installed pocket cloud to my ipad and my windows 7 home premium, everything has installed correctly and the ipad shows my pc. Once I try to connect with my gmail account (same as initial registration) I get the floating box that tells me I have entered invalid credentials. I have checked, checked and checked again that I am entering the said details correctly and still the message comes.
What am I doing wrong?
Thanks kindly
Ray
3243
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Posted July 29th, 2015 07:00
Please take a look at the following knowledge-base article that explains what credentials need to be used where within PocketCloud:
http://pocketcloudsupport.wyse.com/e...ud-credentialsPlease let me know if this does not help you get going.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com3246
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Posted August 3rd, 2015 08:00
please review the following knowledge base article for a solution to this issue: http://pocketcloudsupport.wyse.com/e...ud-credentials
Roger Montalvo
Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB
Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums
[SIGPIC][/SIGPIC]3246
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Posted August 14th, 2015 05:00
I'm sorry, I don't see where this KB article offers a solution. It only describes each connection type.
On the iOS PocketCloud App, I have multiple Windows 8 machines that shows up on the Auto Discovery list as "connected" for a Remote Shadowing (VNC) connection. So the only credential will be the password, which I would've provided in the TightVNC configuration. When I try to connect to these machines, with the configured VNC password, I get an invalid credentials message.
Help please.3246
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Posted August 14th, 2015 06:00
Originally Posted by Josh
You might want to try is uninstalling and re-installing TightVNC, creating a new password, then entering that password into the password field within PocketCloud when prompted. It looks as though you should be using the TightVNC password that is set (from what I can see in the screen shots). Make sure you do not have any other VNC applications installed on that computer, that can also cause a problem.This must be a flaw in PocketCloud working with Windows 8. I did as you suggested; uninstalled TightVNC, restarted PC and re-installed TightVNC. No luck.
1775
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Posted August 14th, 2015 06:00
Are you using a 3rd party VNC client/server on your machine or are you only using PocketCloud and the companion software?
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com1770
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Posted August 14th, 2015 06:00
If you are using TightVNC, and If you are getting an "Invalid Credentials" message, verify that you have "Allow loopback connections" enable on your VNC server.
Roger Montalvo
Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB
Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums
[SIGPIC][/SIGPIC]1775
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Posted August 14th, 2015 06:00
I am having same issue on a Windows 7 Home Premium Machine. Invalid Credentials. I have been through the forums and FAQ's nothing works.
3246
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Posted August 14th, 2015 06:00
I would be more than happy to use my Windows 8 login information, but there is no where for me to put it.
Here are the three screens I have for one of the machines.So as you can see, no where am I being asked for the Windows 8 login information. I do believe this to be the problem, but I can't seem to locate the cause to try to implement a fix. From what I understand on a PocketCloud connection to a Windows 8 PC, when the connection is started you should see a different screen that asked for "Username", "Password" and "Domain". I never see that on these two machines in question. They act like any of the previous versions of Windows connections.
(Note - This machine shown in the pictures above does also have a RDP connection available and I have been able to successfully get that connection established. But I still need VNC connections to work for troubleshooting user problems.)3246
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Posted August 14th, 2015 06:00
Please try using your Windows 8 login information. You may need to enter your Windows live email address and password.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
davin.ludwig
4 Posts
3246
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Posted July 29th, 2015 07:00
I have two Windows 8 machines that I am having problems connecting to from PocketCloud PRO for iOS. The machines are showing as available in the Auto Discovery, but when I initiate a connection I get the error message:
"Invalid Credentials"
"Your login credentials are invalid. Please correct and try again."
Each machine is currently on a separate network, since one is a desktop and the other is a traveling laptop.
The traveling laptop is running Windows 8, PocketCloud Companion v2.5.13 and TightVNC v2.6.4
The desktop is running Windows 8 Pro Pack with Media Center, PocketCloud Companion v2.5.13 and TightVNC v2.6.4
In my testing to try to attempt at get this resolved I have attempted the following:
At this point I am not sure what else to try. All I have been able to determine is, based on my experience thus far, that this is isolated to Windows 8. I have other machines I can connect to on older versions of Windows.
Please offer any advice or resolution.