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Dell XPS boot issues
I'm having a boot issue since yesterday.
It started when I restarted my laptop while it had very low power and was powered via my external screen.
Windows started, but my screen froze before I could enter my password.
I was able to go in safe mode, so I used that to backup my files.
I also did the pre-boot diagnostics, and the quick scan and advanced scan were fine.
I then tried to re-install windows keeping my files, but something went wrong during installation and since then everything is worse.
If I restart, my laptop gets stuck at the Dell logo.
I van go into one-time boot mode, but if I try diagnostics or bios setup my screen freezes after a few seconds.
SupportAssist OS recovery, bios flash update Windows boot manager go to the stuck Dell logo.
I tried to use an USB stick to install Windows, but this is also not working.
I just opened the back of my laptop to unplug the battery for a few seconds, but this didn't change anything.
Anyone who knows what else I can try?
It won't boot without the SSD, but it should power up to a setup screen rapidly. If it does, there are a couple of possibilities -- either the drive (most likely the UEFI partition) is corrupt, or the drive is failing.
If the system will boot to a setup screen with the drive disconnected, before attempting a reinstall use diskpart (which you can access through the Windows setup routine) to delete all the partitions on the drive before starting the reinstall.
ejn63
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Posted February 26th, 2025 18:55
With the power adapter disconnected, remove the base cover and disconnect the battery from the mainboard. Hold the power button for 30 sec.
Reassemble and re-try the install.