UNSOLVED
Issue with Intel® SST Audio Controller and Poly/Plantronics USB Dongle
I am experiencing un-usable UX when inserting my Poly USB BT700 Dongle into a Dell XPS 13 9300 due to a Intel SST issue.
It is reported on Poly and disabling ISST works as workaround, when do I expect a fix from Dell/Intel?
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ISSUE WITH PC'S WITH INTEL AUDIO CONTROLLERS
Audio (Transmit and/or Receive) is degraded or lost when using a USB audio enable product on PCs that include Intel ® Smart Sound Technology (Intel® SST).
Expected Solution
Poly is working with Intel with the expectation that Intel will provide a driver update to their customer base.
Poly’s ticket Number with Intel 05248028
Workaround:-
Expected Solution
Poly is working with Intel with the expectation that Intel will provide a driver update to their customer base.
Poly’s ticket Number with Intel 05248028
Workaround:-
- From “Start” type Device Manager and click open
- From Device Manager, pop-up expand “Audio inputs and outputs”
- Select Intel® Smart Sound Technology (Intel® SST) Audio Controller
- From the Intel® Smart Sound Technology (Intel® SST) Audio Controller pop-up window select the “Driver” Tab
- Click on “Disable Device”
