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dellusers281
3 Posts
0
2998
May 17th, 2020 07:00
Missing drivers when installing Windows 10 from scratch over Ubuntu
I have a Dell XPS 13 9380 which came with Windows 10 which I wiped and installed Ubuntu.
I am trying to reinstall Windows 10 from scratch from a USB drive but can't get past the step which tells me there are missing drivers. I have downloaded all the drivers for my service tag, put them on a separate USB drive and inserted that whilst installing. The drive is recognised but none of the drivers are.
I have also tried resetting the BIOS to factory settings.
After hours of Googling and watching YouTube videos I still can't find a solution. Has anyone had this problem and solved it, or have any idea what I could do?
dellusers281
3 Posts
2883
0
Posted May 17th, 2020 08:00
Thanks for your response. I have put every single one of those drivers on a USB and when installing I have connected that drive but when I navigate to it there is nothing listed. I tried unticking the box to hide incompatible drivers but still nothing was there.
dellusers281
3 Posts
2874
0
Posted May 17th, 2020 09:00
The November 2019 update from the Microsoft website. I have extracted the drivers using 7zip but still don't show.
ejn63
12 Elder
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31441 Posts
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155050 Points
2886
0
Posted May 17th, 2020 08:00
It's likely the Intel rapid storage driver
https://www.dell.com/support/home/en-us/product-support/product/xps-13-9380-laptop/drivers