Hi all,

i am facing an issue with my XPS 9550.

When i initiate a reboot, it shows me that the laptop will be restarted. The screen goes dark (no back light), power button and keyboard backlight still up, when i press capslock the led stays off. I have to do a force shutdown using the power button to boot up Windows again. This issue happens only on a reboot, when i shutdown and power it on everything works as it should.

I have a clean installation of Windows 10, did the update to windows 10 2004 (the issue was already there before the update).

I have tried several bios Version: 1.7., 1.12.0 and 1.13.1 (current version)

I saw this post and tried the suggestions out, but no luck.

https://www.dell.com/community/XPS-Desktops/XPS-8930-Windows-10-blank-screen-on-restart/td-p/7562506

I was trying the commands from this YouTube Video: https://www.youtube.com/watch?v=s8ABl5WFmPw

Did anyone of you experienced the same issue or has an idea to solve it?

Kind Regards,

Vadim