pjh10

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3 months ago

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pjh10

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February 5th, 2023 11:00

XPS 15 9520, ghost click problem

I just purchased the Dell XPS 15 and right out of the box noticed a very bizarre "Ghost Clicking" issue. When the touchscreen is enabled the computer will randomly "click" various places on the screen with a mind of its own.

Usually it clicks in about the same place because it usually clicks the same bookmark in my browser, but the issue happens in every application.

When I disable the touchscreen the problem goes away and what is very weird is that the issue specifically seems to only happen with the touchscreen enabled when the computer is on the charging stand . . . When I lay it down flat on my desk (not on the charging stand) and use the keyboard and mouse, the issue doesn't seem to happen.

Any ideas Dell engineers? I have already spoken with support. I have updated my drivers, the OS, the BIOS, and even installed a "touch screen patch" that I was very hopeful would solve the problem, but nothing has worked!

Please help!

(edited)