I have had my XPS 15 9560 for three years, and over those three years I have had my motherboard replaced twice for the exact same issue. The laptop randomly one day while charging displays a BIOS message that it cannot determine the wattage of the AC adapters power source, and that it may not charge. It then becomes impossible for me to charge the device until the motherboard is replaced. Now like clockwork just about exactly one year after my last replacement, it has happened again. Does anyone else have this issue with the XPS 15? I bought this laptop because it was supposed to be and extremely solid and reliable system for me to complete my undergraduate computer science degree, but it has proven to be one of the worst purchases I have ever made, and has cost me thousands on top of my rising tuition fees. There must be a better better solution than replacing the motherboard once a year...
Update: The normal charging port still will not charge the battery, however it seems that the device is capable of being charged through USB - C! I will return with another update later but hopefully by just using a USB c charger from now on I will be able to continue to use my machine.
I am just now running into this exact same issue. I have replaced the dc port and can run the laptop only while it is plugged into ac and the battery is unplugged. As soon as the battery is plugged in the laptop turns off. The laptop will not charge I left it for more than 12 hours and still had 0%. I was hoping that could be something other than the motherboard as this laptop is only 3 years old. So you’re saying that the USB-C is charging the battery without you having to change the motherboard or did you also change the motherboard? Just trying to figure out what my next step will be.
I got my XPS 15 7590 for half year, and the motherboard got replaced as well.
Also I encountered the bitlocker recovery key issue. So after replacing the board, I even cannot use the computer. Then the service request was closed as the problem was thought fixed.
May I ask whether anyone else encountered the similar issue?
Same exact problem here. It’s so frustrating on a 3 year old computer that was not exactly inexpensive. We bought the new battery, had the port fixed, and now have spent enough and would rather put our cash into a new computer than into a motherboard. Needless to say it won’t be a Dell.
Same with my 2 yr old xps 15. Dell, you REALLY have to fix this and make existing owners whole. I love the Dell XPS format and it's the only machine that has kept me from the Apple dark side, but now that I have my second $2500 paperweight because of a very solveable power management problem I have to choose between the borg of Apple or a bland Lenovo.. I feel like I'm in a commercial from 1984.
abragagn
31 Posts
13269
1
Posted January 23rd, 2020 01:00
I'm about to replace my motherboard too after the last bos update.
I don't know how Dell's laptops got the fame of very solid machines, my personal experience was pretty terrible.