Alex8789's Posts

Alex8789's Posts

I don't think so, reseat the HDD once again,connect the cable properly, did you receive any failure while running the test? 
Run hardware test,  start the system and immediately keep on tapping F12 and then select diagnostic and hit enter to run the hardware test. If you receive hardware failure while running the test then... See more...
Run hardware test,  start the system and immediately keep on tapping F12 and then select diagnostic and hit enter to run the hardware test. If you receive hardware failure while running the test then unfortunately you have to replace the HDD.
Seems issue with the heatsink, may be dust accumulated on the heatsink, may be heatsink needs a thermal paste, you might need to replace the hardware here, please contact Dell technical support.
What is the model number is it Inspiron 15 N5040 or M5040
Inspiron 17 7773 storage specification Interface SATA 6 Gbps Hard drive One 2.5-inch drive Solid-state drive (SSD) • One M.2 drive • One 2.5-inch drive Capacity Hard drive Up to 2 TB SSD Up t... See more...
Inspiron 17 7773 storage specification Interface SATA 6 Gbps Hard drive One 2.5-inch drive Solid-state drive (SSD) • One M.2 drive • One 2.5-inch drive Capacity Hard drive Up to 2 TB SSD Up to 1 TB To know specification in detail visit this link and open PDF file. https://www.dell.com/support/manuals/us/en/19/inspiron-17-7773-2-in-1-laptop/inspiron-17-7773-laptop-setupandspecs/set-up-your-computer?guid=guid-2259ffdf-71f5-45b5-934c-4d907d6c7092&lang=en-us
No, it will not support 75 Hz, no matter screen is FHD or UHD the refresh rate is limited to 60Hz.
The third light on this model is Battery indicator light — system is not charging when charger is connected, there should be solid white light when u connect the charger, unable to turn on means th... See more...
The third light on this model is Battery indicator light — system is not charging when charger is connected, there should be solid white light when u connect the charger, unable to turn on means there is a hardware failure, try hard reset, unplug the charger, remove the battery if you can, press n hold the power button for 30 sec without charger n battery and then try starting the system only with charger connected, then try starting the system with only battery connected. If the system still does not turn on then it seems like motherboard failure, contact Dell technical support.
Run the hardware test, Fn+power to start the system- it will run hardware test- get the part replaced in case of error while running the test,if everything pass, update bios n chipset, if still heati... See more...
Run the hardware test, Fn+power to start the system- it will run hardware test- get the part replaced in case of error while running the test,if everything pass, update bios n chipset, if still heating is beyond normal contact Dell technical support for hardware failure.
This model has two memory slots and can support memory up to 16 gb, for detail info visit below link and open PDF file for system specifications   https://www.dell.com/support/manuals/us/en/19/insp... See more...
This model has two memory slots and can support memory up to 16 gb, for detail info visit below link and open PDF file for system specifications   https://www.dell.com/support/manuals/us/en/19/inspiron-15-3567-laptop/inspiron-15-3567-setup-specifications/set-up-your-computer?guid=guid-f97ffcef-edd9-45aa-a8d3-d2252ed0025d&lang=en-us
Seems to be virus issue
Run hardware test, press and hold the Fn key and while holding Fn key start the system, if there is hardware failure you will receive error codes and validation code, get the hardware replaced from D... See more...
Run hardware test, press and hold the Fn key and while holding Fn key start the system, if there is hardware failure you will receive error codes and validation code, get the hardware replaced from Dell in case of failure. If no failure found then go to dell.com/support , enter ur service tag and update all drivers using detect driver feature, make sure you update the BIOS. Check if the air vents are clean, check if you hear any noise from the system, use laptop on flat surface.  But if laptop is heating way beyond normal then contact Dell technical support, number is 18006249896.
Password are case sensitive so please look all the keys on the keyboard is working fine, use on screen keyboard to login, make sure caps lock is not on, sometimes num lock key is off, now still passw... See more...
Password are case sensitive so please look all the keys on the keyboard is working fine, use on screen keyboard to login, make sure caps lock is not on, sometimes num lock key is off, now still password is incorrect then check if it's Microsoft account or local account, in case of Microsoft account use pin to login instead of password. You will find pin and password option under sign in options.if pin is not set up then make sure you are online while entering the password. If still password is incorrect then you may reset the password for microsoft account , obviously you have to use another device to reset the Microsoft account password, visit the below link to reset the password. https://login.live.com/ Enter your email and Click on forgot password and reset or your password. In case you are not using Microsoft account then in local we don't have much option. You might have reset the system which will reinstall the windows and you will lose all the data .  Steps to reset On the login screen you have to press and hold the shift key on the keyboard and while holding shift key click on restart from the power icon on the bottom right corner of the screen, it will take you to windows recovery screen , click on troubleshoot and then you select reset or factory image restore to reinstall Windows, once done setup your system and start it from scratch. Reset steps are applicable for windows 10 users.  
Hi I understand Dell Support Assist is not working but we always have an option to run the hardware test outside the OS , In Laptop press and hold the Fn key on the keyboard and start the system to r... See more...
Hi I understand Dell Support Assist is not working but we always have an option to run the hardware test outside the OS , In Laptop press and hold the Fn key on the keyboard and start the system to run the hardware test- this test is 100 percent accurate- in desktop start the system and keep tapping F12 on the dell logo to go the diagnostic - on F12 screen select diagnostic and hit enter- this will run hardware test in desktop and give you 100 percent accuracy- why to depend on support assist?   However, to fix Dell Support assist uninstall support assist from apps and feature option, In Windows search box type apps and feature and uninstall every program which says support assist. Once uninstallation is complete restart the system and then redownload support assist using the below link. https://www.dell.com/support/contents/in/en/inbsdt1/article/product-support/self-support-knowledgeba... I hope this will fix support assist issue. In case you still face the issue then use revo uninstaller to uninstall support assist and then redownload it. I hope this post helps!
Hi I understand Dell Support Assist is not working but we always have an option to run the hardware test outside the OS , In Laptop press and hold the Fn key on the keyboard and start the system to r... See more...
Hi I understand Dell Support Assist is not working but we always have an option to run the hardware test outside the OS , In Laptop press and hold the Fn key on the keyboard and start the system to run the hardware test- this test is 100 percent accurate- in desktop start the system and keep tapping F12 on the dell logo to go the diagnostic - on F12 screen select diagnostic and hit enter- this will run hardware test in desktop and give you 100 percent accuracy- why to depend on support assist?   However, to fix Dell Support assist uninstall support assist from apps and feature option, In Windows search box type apps and feature and uninstall every program which says support assist. Once uninstallation is complete restart the system and then redownload support assist using the below link. https://www.dell.com/support/contents/in/en/inbsdt1/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist I hope this will fix support assist issue. In case you still face the issue then use revo uninstaller to uninstall support assist and then redownload it. I hope this post helps!  
Any third party hardware is not covered under Dell Basic Warranty, If Hard drive your friend has installed is bought from Dell and is under warranty then only it will covered by Dell. hope this answe... See more...
Any third party hardware is not covered under Dell Basic Warranty, If Hard drive your friend has installed is bought from Dell and is under warranty then only it will covered by Dell. hope this answer you question
Remove the charger if its connected,unplug the battery if battery is a removable unit,  press and hold the Power button and shut down the system- Press and hold the Fn key on the keyboard and while h... See more...
Remove the charger if its connected,unplug the battery if battery is a removable unit,  press and hold the Power button and shut down the system- Press and hold the Fn key on the keyboard and while holding Fn key start the system- it will run hardware test- if hardware test pass then go to BIOS by tapping F2 key on dell logo when system starts, reset the BIOS (In tree type BIOS) to default by clicking on restore setting/default settings  then exit Press F9 and then press F10 to make BIOS default in case BIOS has different layout. If system boots then well and good if not then go to boot sequence in BIOS by tapping F2 when system starts and click on add boot list option and write "Windows Boot Manager" in boot option name which is blank and in file name option write " /EFI/BOOT/BOOTX64.EFI " and then click on three dots in small box like you see in below pic and then hit on OK and hit exit- system should boot to Windows. Pic shown below BIOS In case this does not resolve then you might have to go to the Advanced options if that option is coming after system restart- go to advance option then click on troubleshoot and then click on advance option then try system restore- if system restore did not resolve the issue then go for RESET or factory image restore through advance option but you will lose all the data on the system. If system does not go to the  advance option then unfortunately windows might have gone corrupt- you might have to reinstall the OS-  arrange a empty USB flash drive of 8 GB and alternate system with Internet access. Note- reinstalling the OS will delete all the data on the system Visit the link below on how to reinstall OS in Dell system https://www.dell.com/support/home/us/en/04/drivers/osiso/recoverytool/wt64a