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TommyGonzx
1 Message
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March 30th, 2018 21:00
HELP: Alienware x51
Hi, I used alienrespawn this morning to do a factory reset so when everything was done I needed to perform a restart. So now when my computer turns on she wont get out from the home alienware logo screen and it just keeps loading and loading over an over will never take me to the windows part. Please help or any suggestions?
Alienware - Rodrigo
9 Technologist
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4398 Posts
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Posted April 5th, 2018 11:00
Hi,
Unfortunately, it sounds like something went wrong during the recovery process or perhaps the Alien Respawn recovery partition was corrupted. We recommend that you do a clean installation of the Windows operating system instead. Please confirm which Windows operating system you are using with this system, so we can provide you with the correct steps for reinstalling Windows.