This is bothering me because not being able to adjust volume on the actual headset and having to go into the main menu is annoying especially when the headsets £220 as well

@DELL-Chris M​ 

then why have a volume wheel? I have to agree with first post it’s annoying to have to adjust volume in awcc. For $220 should be more convenient 

I also had this same issue with my PS5. I was able to control the volume when I connected them to my laptop and phone. Adjusted the settings on my PS5 but still was not able to. I ended up returning them, $200 headphones not worth it if I can't adjust the volume on them. 

Yeah I’m returning mine also my Logitech G432 $50 headset is better than this one lol.

@DELL-Chris M​ Hi Chris, is this something that can eventually be implemented  via a software update?

If not, then I'll be returning these as well. The main appeal was that I could use them with my PC and PS5 flawlessly. But it seems it's not flawless if I can't even control the volume?

I purchased these when they came out assuming oh they will fix this in the very first patch. I was definitely wrong. Why doesn't dell do something, at least respond and tell us we stop expecting them to fix their 

Don’t expect Dell to fix anything trust me lol my Alienware laptop still doesn’t work correctly after 2 years and multiple posts on other forums from other users and it’s a problem that Dell created and still to this day has not been fixed my next pc will not be from Dell.

@Gamerscope3679​ seriously. I hoped they had gotten better this is my first purchase from them in almost 10 years because of their . I'll try again in another 10 years if they are still in business 😂😂😂