MarkFleener

updated

8 years ago

M

MarkFleener

1 Rookie

89 Posts

2

42195

July 10th, 2018 18:00

Intel UHD Graphics 630 Driver failed to update.

Intel UHD Graphics 630 Driver failed to update.

 

Alienware 15 R4

Intel(R) Core(TM) 8300H CPU @ 2.3GHz 64-bit Windows 10 Home Version 1803 Build 17134.165

  • Buzzcronym

    26 Posts

    71229

    40

    Posted July 26th, 2018 12:00

    The easiest way to update the Intel UHD Graphics 630 driver is to download the install package from Dell, for your specific model (mine is the 17R5). Then launch the installer, which will prompt you to -Install- or -Extract-. Choose the -Extract- button, because -Install- will fail just like in the SupportAssist app. Put the extracted files on a drive or folder of your choice.

    Then right-click the Windows button in the bottom left and go to Device Manager. Expand -Display adapters- and right-click on Intel UHD Graphics 630, and select -Update driver-. Browse to the location you extracted the driver package to, and select the -Graphics- folder. Your UHD Graphics 630 will be successfully updated.

    But, you're not finished yet. Launch the Dell SupportAssist app, which will still show the update for the Intel UHD Graphics 630. Hit the -Install- button and let it download and install the driver, which it will do successfully this time, after which it will prompt you to reboot.

    Don’t waste your time with other suggestions that tell you to uninstall, reinstall, or remove battery. Those steps are not necessary.

  • CgMaj

    1 Message

    39158

    0

    Posted August 8th, 2018 12:00

    Another issue that I think some might be running into is the SupportAssist recommending the UHD driver update even for FHD machines. So there is obviously not only an issue with SA installing drivers, but also giving people the incorrect drivers for their machines.

  • Eimy_B

    6 Operator

    4365 Posts

    32996

    1

    Posted July 11th, 2018 10:00

    Hi @MarkFleener,

    Where are you getting the driver from? What version are you trying to install?

  • MarkFleener

    1 Rookie

    89 Posts

    32941

    0

    Posted July 11th, 2018 19:00

    From the SupportAssist app

    Version 23.20.16.5017 

     

     

  • MarkFleener

    1 Rookie

    89 Posts

    32951

    0

    Posted July 11th, 2018 19:00

    I keep pasting a reply with the driver details, but it wont show up.  Here, I'll try typing it...

    Version 23.20.16.5017 from the SupportAssist app.

     

     

  • 34666

    1

    Posted July 12th, 2018 10:00

    I am having the same issue on my 17 R5.

  • Eimy_B

    6 Operator

    4365 Posts

    32914

    4

    Posted July 12th, 2018 13:00

    This is a glitch from the app, we're working on getting it fixed. 

  • Buzzcronym

    26 Posts

    32907

    2

    Posted July 13th, 2018 14:00

    This update is still failing on my Alienware 17 R5. The Intel Driver & Support Assistant tells me that the drivers for my Intel UHD Graphics 630 are up to date, while the Dell SupportAssist app says otherwise. This doesn't give me much confidence in Dell to keep my laptop running smoothly.

  • Hoboflame

    1 Message

    32857

    1

    Posted July 14th, 2018 16:00

    I am having issues here aswell... and with the drivers not updated correctly i cant get the options to setup my graphics properly.... getting rubbish game settings.

  • BonesB

    1 Rookie

    83 Posts

    32837

    2

    Posted July 15th, 2018 01:00

    Why dont they just pull the update for now, instead of driving everyone mad. I have the same problem on my 17 R5

    After i managed to get it to install my ACDsee application refused to start, so rolled back to old driver.

    not going to bother anymore with these stupid updates if my machine is working fine.