UNSOLVED
Centera SDK 3.2.687 problem with reading/writing in protected memory
Hello together,
we have the problem that some timesour SDK will prdouce the following ErrorMessage and let our application (BizTalk 2006 R2) get offline for a short time.
System.AccessViolationException: Es wurde versucht, im geschützten Speicher zu lesen oder zu schreiben. Dies ist häufig ein Hinweis darauf, dass anderer Speicher beschädigt ist.
bei EMC.Centera.FPApi.SDK.FPClip_Open(FPPoolRef inPool, String inClipID, FPInt inOpenMode)
bei EMC.Centera.SDK.FPClip..ctor(FPPool inPool, String inClipID, Int32 inOpenMode) bei EBV.Backend.BizTalk.CenteraAdapter.CenteraHelper.Retrieve(CenteraRequest request) bei EBV.Backend.BizTalk.CenteraAdapter.CenteraAdapterOutboundHandler.Execute(Message message, TimeSpan timeout)Sorry that the Message is in german, but the servers are german ones.
So do you have any idea what this message say and how we can troubleshoot this???
We are using the newest SDK Version (3.2.687) on server side and the Centera Star version 4.02 on the Centera side.
The application are two BizTalk 2006 R2 server that are pumping a lot of pictures into the Centera via the SDK.
For any answer we are very happy.
Thanks and best regards
HZD_Mai
gstuartemc
2 Intern
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417 Posts
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Posted December 16th, 2009 03:00
There would have been a suffix on the zip file that you downloaded before building and installing it. This information is unlikely to have been carried over into a production environment, so I would recommend that you download the latest version, build it and then compare it to the one you have deployed.
mckeown_paul
409 Posts
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Posted December 16th, 2009 03:00
Hi
It's good that you have a ticket opened with EMC support on this however EMC support should escalate this issue through our normal channels and not suggest you should use these or other forums to try and find a fix yourself. Not that I'm saying you can't, by all means ask and if anyone has a suggestion please port. My intention was to ensure that your were not ONLY using this forum to try and get a fix for a problem in a production environment.
Access violations are very hard to debug and will require the help of EMC support to get resolved.
gstuartemc
2 Intern
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417 Posts
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Posted December 16th, 2009 03:00
What version of the .NET wrapper are you using? Ensure you are using the latest version and have successfully built and deployed this alongside the Centera SDK.Hello Paul McKeown,
thenaks for your reply. We have a seperated ticket by EMC opend. But the problem is that EMC at one point say ok we don't have any idea, please go to the Community and aks there.
So now i have made it twice, we haven an open EMC call and an community question.
Bescause it could be that onbe person have an idea where we have to look for.
Best regards.
HZD_Mai
gstuartemc
2 Intern
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417 Posts
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Posted December 16th, 2009 04:00
No, that's the build of Dev Studio you used.
The assembly number may tell you, but I do not believe this has always been updated correctly.
RonaldHempel
5 Posts
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Posted December 22nd, 2009 01:00
Hello,
I'm doing the development of the application HZD_Mai is talking about so I'm trying to give you more details.
I did not keep the zip file so I can't tell you the version number at this point. The only information I have is the assembly version which is 3.1.1
Kind regards,
Ronald
mckeown_paul
409 Posts
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Posted December 16th, 2009 02:00
Hi
as this fault is occuring on a production system I would recommend that you place a call into your local EMC customer support centre as this forum is for answering sdk development questions.