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Go to SolutionAX-4 Not booting completely
I have recently purchased a used AX-4 from a local company and there is a problem with it. The unit boots up only partially and then freezes at
int 13 - get drive parameters (extended). I can see this from the console connected via a COM port.
I let it sit like this for a while, but nothing happens. There are no amber lights on the unit. Both LEDs on the back are solid green, all drives are blue and the amber light on the left of the unit was amber for only a aouple of minutes after it was started.
The extended post table shows no hard errors, only warnings about outdated software.
Is there any way to know what the actual issue is? It doesn't seem to be verbose enough for me to find an issue.
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Posted July 15th, 2012 07:00
What is the blink rate of SP Fault LED?
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Posted July 15th, 2012 07:00
I have been reading a bit more on this and it seems I am also able to access the SHIP_it menu and use the recovery partition.
I have now tried to reload the OS on both SPs and while the operation succeeded, I still get exactly the same problem as before (the com port console is stuck at get drive parameters (extended) and all lights green, but unit cannot get detected).
I would appreciate a lot of someone could post some info on how to diagnose the problem further. Since the COM port connection does not show any errors and gets stuck after the get drive parameters line it is difficult to debug the problem.
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Posted July 15th, 2012 07:00
The ones on the back are off for both SPs. I have also tested if the LED itself works by pressing the password reset lock and it does light up if I push on that button.
I will describe the lights:
Before the post, the lights blink very slowly. When the POST is happening (3 lines of some base64 appering) it blinks about once per second.
Then it starts blinking rapidly and the COM port console freezes on the get drive info. This rapid blinking continues for a few minutes and then the amber led on the front of the chassis lights up and goes away after a few minutes.
The amber lights on the back always stay off.
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Posted July 15th, 2012 08:00
That was the reason I asked the full log, for boot failure and success I saw last line similar to 'int13 - GET DRIVE PARAMETERS (Extended)' . In that case we will not get any clue regarding the issue (the reason may be in the middle of the log)
...
Vipin V.K
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Posted July 15th, 2012 08:00
That's the end of it!
There won't be any log after 'int13 - GET DRIVE PARAMETERS (Extended) (1679)'
torqhost mentioned about outdated software. I believe its most likely due to dated FLARE but lets see. What he has to say! I am still waiting for FLARE version.
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Posted July 15th, 2012 08:00
Can you post the full bootlog here ? I was checking a boot log for CX series after a successful boot, it is also ending with 'int13 - GET DRIVE PARAMETERS (Extended) (1679)'
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Posted July 15th, 2012 08:00
If you are still getting “Int 13” messages, this is most likely a software issue. Use the “force degraded mode” procedure. There is a Knowledge Base article emc79101 to bring the SP up into degraded mode for CX Series Arrays but I suspect it should work for AX too. What is the FLARE Version for this AX?
Please, note the procedure is for support only, so it is possible you won't be able to see the procedure.
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Posted July 15th, 2012 09:00
Thank you. I will borrow and XP box and try it out. I think this may be the fastest way to get to the bottom of the problem.
Vipin VK
2 Intern
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812 Posts
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Posted July 15th, 2012 09:00
In serial console to SP, it will not give you login options...
Are you sure this box is new/or was not initialized earlier. If the system is new and this is being found by the wizard, you can try a ping to 1.1.1.1/8 IP which is the one by default.