I ordered a Dell laptop online, I received an acknowledgement with all my ordering imformation on it . I payed with my charge and a Dell gift card I got from my credit cards rewards program. The customer service nightmare began. I emailed customer service after 3 days to see when my order would ship, I got an acknowledgement but as of now, a week later I have not got a reply . I attempted to chat with a customer service rep. I was dropped aftem 15 minutes. I called and spent 45 minutes on the phone, and was told my order had not been placed. I asked to cancel the order because of the poor customer service wasting my time. I was told the order was cancelled and it was not cancelled by the same person in the same conversation. Today I received and email saying my order had been cancelled because my charge card was declined...

On a positive note bank of america was not able to refund the $50 gift card I used for the purchase, but did credit me my interest for a month which was more than the $50 . Why my credit card was declined was a mystery to them as I have ample credit.

i would never buy anything from Dell or recommend them to anyone. Perhaps Dell should get into another line of business that does'nt involve trying to sell things , they did not seem the least bit interested in taking my money inspite of my willingness to spend it.