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IslandGirl4
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10 Posts
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298
February 2nd, 2022 06:00
Repair issue solved
Since my original post is marked "solved" & I could not reply I'll continue here. I filed a complaint with BBB & yesterday Dell Corporate called, listened & said they will send a guy to my house to fix free of charge. So if you have a LEGIT complaint, file one & Dell may help. Only thing is I had already bought an HP so now I'll have 2. Good Luck.
solved.
IslandGirl4
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10 Posts
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Posted February 8th, 2022 05:00
Dell was here yesterday. Laptop has been repaired, all is well.
My PC order which should have arrived via "NEXT DAY" shipping on 2/4/2022 was miraculously found and finally delivered to FedEx on 2/7/2022 but only after I called my credit card company and disputed the charges as fraudulent.
With any luck I should receive the package today however the FedEx notes mention damage to the package/label so I suspect I will have to return it to Dell before I even open the box.
elenlang
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60 Posts
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Posted February 2nd, 2022 10:00
I am preparing to file with the BBB today! It is great news hearing that a legitimate complaint will get a response. Thank you for posting this and giving me hope. It looks like filing with the BBB is really the way to go for (legitimate) complaints against Dell.