I ordered a dell XPS 13 9305 last week, but accidentally ordered two due to the credit card information being declined the first time. I was hoping to return the second laptop, but the customer service stated I need to initiate a return. Once I initiated it, it stated that I needed a CRA number to return the laptop, only received by customer service.

However, once reaching out to dell through their phone, none of the people were available, and I could not get a single response. How am I supposed to return this laptop within 30 days unopened and receive a refund when dell themselves aren't taking any phone calls? How am I supposed to get my CRA when their customer service doesn't even pick up?

Any help would be appreciated.