I purchased my last laptop computer from Dell in 2007--which was a satisfying experience. My experience with Dell's customer service over the last few weeks has been anything but satisfying. Due to an incorrect phone number and the inability to reach me, my Dell 15z laptop order was canceled. I very much do appreciate Dell seeking to verify that my order was not a fraud. What I do not appreciate is the multiple calls I have had to make to Dell to clear up the problem--each time being told a different answer. I spoke with someone who insisted that I have already received the laptop, someone who told me that the order problem had been cleared up, and another who told me that I would need to cancel the order--request a refund--then place an order again for a laptop. My first experience with Dell in 2007 was enough to make me a repeat customer. My experience with Dell this time around resulted in my canceling the order and requesting a refund. I will be purchasing a laptop from one of your competitors and I will not be returning to Dell in the future. I am very disappointed in this customer service experience. 

-Sean